Operations Manager (FM – Technical)

We are seeking a highly experienced Operations Manager to oversee Facilities Management (FM) operations.

The ideal candidate will have a strong technical background, combined with expertise in hard and soft FM services, ensuring the school environment is safe, compliant, and operationally efficient.

· Oversee the full scope of Facilities Management operations, with a strong focus on technical (hard services) including HVAC, electrical, MEP systems, and building infrastructure.

· Ensure all systems are maintained to optimal performance through planned preventive maintenance (PPM) and reactive maintenance.

· Manage subcontractors and service providers to ensure compliance with service level agreements (SLAs) and KPIs.

· Supervise delivery of soft services, including:

· Housekeeping

· Pest control

· Waste management

· Security

· Porter services

· Ensure services are aligned with school operational requirements and safety standards.

· Maintain strong client relationships with school management, ensuring high levels of satisfaction.

· Demonstrate commercial awareness, including budgeting, cost control, and contract management.

· Identify opportunities for service improvement and cost optimization.

· Ensure compliance with local regulations, health & safety standards, and statutory requirements (Qatar-specific).

· Conduct regular audits, risk assessments, and ensure corrective actions are implemented.

· Promote a culture of safety across all operations.

· 6–9 years of experience in Facilities Management or similar operations.

· Minimum 5 years of experience within GCC countries.

· Proven track record in managing technical FM operations in complex environments.

· Experience in educational institutions (schools) is highly desirable.

· Strong understanding of hard and soft FM services management.

· Proven experience in commercial management and customer relations.

· Excellent leadership, communication, and problem-solving skills.

· Ability to manage multiple stakeholders and operational priorities.

Candidates with any of the following certifications will be prioritized:

· IFMA

· RICS

· IMechE

· CIBSE

· ICE

· Or equivalent professional certifications

· Fluent in English and Arabic

· Strong technical/engineering background (Mechanical, Electrical, or related discipline)