Operations Manager

Role Overview

Operational Leadership

• Lead, manage, and mentor FM Managers and site leadership teams across multiple FM projects.
• Ensure consistent delivery of Hard FM, Soft FM, and integrated services in line with contractual SLAs and KPIs.
• Implement standardized operating procedures, policies, and best practices across all sites.
• Conduct regular site visits and audits, performance reviews, and operational risk assessments.
• Ensure full compliance with QHSE regulations, Civil Defense requirements, Government authorities alignment, and company policies.
• Develop FM Managers, FM Engineers, and supervisors through coaching and training.

Client & Stakeholder Management

• Act as a senior operational point of contact for clients, ensuring strong relationships and high satisfaction levels.
• Proactively identify service improvements, value engineering opportunities, and upselling initiatives.
• Support contract renewals
• Manage projects mobilizations, and demobilizations.

Financial & Commercial Management

• Manage operational budgets and profitability across assigned contracts and projects.
• Ensure targeted revenue achievement and additional works generation from existing contracts and new leads.
• Review and submit monthly financial performance, forecasts, and variance analysis with FM Managers.
• Optimize resource deployment and material consumption.
• Support the preparation of operational input for bids, tender submissions, and pricing exercises, including additional projects from existing and new clients.

Requirements

• Bachelor’s degree in Engineering, preferably Mechanical/Electrical Engineering.
• 10+ years of experience in Facilities Management operations, with at least 4–5 years in a multi-project leadership role.
• Proven experience managing multiple FM contracts in Qatar and the GCC.
• Strong knowledge of Hard FM systems (MEP, HVAC, Electrical, Plumbing, ELV Systems, Fire & Life Safety).
• Solid understanding of Soft FM services (cleaning, security, landscaping, waste management).
• Experience managing SLAs, KPIs, and CAFM systems.
• Experience in the Qatar market with local regulations, Civil Defense approvals, and client expectations.
• FMP, CFM, or PMP certification is a plus.
• Proficient in English and Arabic language skills.

Competencies

• Strong operational decision-making skills
• Excellent client relationship and communication abilities
• Commercial and financial acumen
• Problem-solving and crisis management
• Ability to operate in a fast-paced, high-pressure environment
• Strong reporting, planning, and organizational skills