Operations manager

Job Description

1. Centralized Command & Logistics Optimization

• **Master Scheduling:** Oversee the digital scheduling and deployment architecture for hundreds of cleaning personnel and specialized mobile units across Qatar.
• **Capacity Planning:** Analyze seasonal demand, contract pipelines, and labor availability to forecast staffing needs and prevent under- or over-utilization of resources.
• **Fleet Control Collaboration:** Coordinate with the transport coordinator to optimize vehicle routing, minimizing idle time and fuel consumption based on real-time data.

2. Performance & Quality Management (Remote Oversight)

• **Supervisor Accountability:** Manage, debrief, and hold accountable a team of Field Supervisors who act as your eyes and ears on-site.
• **KPI Compliance:** Monitor daily operational Key Performance Indicators (KPIs), including on-time arrival rates, service completion times, and client feedback scores.
• **Incident Management:** Serve as the escalation point for major operational bottlenecks, client complaints, or emergencies, resolving them swiftly via phone, email, and digital dispatch systems.

3. Financial Control & Procurement

• **Resource Allocation:** Oversee the central inventory control for heavy machinery, consumables, chemicals, and uniforms. Implement strict asset-tracking protocols to minimize waste and theft.
• **Cost Optimization:** Monitor labor costs, overtime expenses, and material consumption against project budgets to safeguard company profit margins.
• **Vendor & Supply Management:** Negotiate with local suppliers for bulk cleaning chemicals and equipment, ensuring timely delivery to the central warehouse.

4. Client Governance & Contract Management

• **Corporate Client Liaison:** Manage relationships with key commercial accounts, property management firms, and corporate clients through professional email and phone communication.
• **SLA Compliance:** Ensure all contractual Service Level Agreements (SLAs) are rigorously met and documented.

5. HR, Compliance & Reporting

• **Labor Compliance:** Monitor attendance, leave cycles, and accommodation-to-office transit efficiency in alignment with Qatar Labor Law.
• **Executive Reporting:** Design and present weekly/monthly operational dashboards for the Board of Directors, detailing labor efficiency, cost per service, and client satisfaction trends.

Requirements & Qualifications

• **Experience:** Minimum of 5–7 years of progressive operational management experience, with at least 3 years in a central command/office-based management role within the cleaning, facility management (FM), or hospitality sectors in the GCC (Qatar experience highly preferred).
• **Education:** Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• **Tech Savviness (Crucial):** Advanced proficiency in ERP systems (e.g., SAP, Oracle, Microsoft Dynamics), specialized workforce management/scheduling software, GPS tracking platforms, and expert-level MS Excel (pivot tables, forecasting models).
• **Leadership Style:** Exceptional remote leadership and commanding communication skills. Ability to manage and culturally navigate a massive workforce of diverse nationalities entirely from an office environment.
• **Language:** Perfect command of professional English (written and spoken). Bilingual capabilities (Arabic, Hindi, or Tagalog) are highly advantageous.
• **Residency Status:** Must currently reside in Qatar with a valid Qatar ID (QID) and must be willing to transfer their sponsorship under the company.