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Operations / Admin Supervisor

The Clean Team
Doha, QAT
fulltime, contract
Senior
Yesterday
Office ManagementAdministrative SupportSchedulingCommunicationRecord KeepingMicrosoft Office Suite
Free

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Office ManagementAdministrative SupportScheduling
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Job Overview

We are seeking a highly organized, proactive, and people-centric **Operations & Administrative Supervisor** to lead our front-line coordination team.

In this role, you will be the central hub of our daily operations, ensuring seamless communication between our staff, field personnel, and clients.

This is not a passive desk job; it is a fast-paced, communication-heavy role that requires exceptional multitasking, quick problem-solving, and top-tier interpersonal skills.

If you thrive in a dynamic environment where you can lead a team and directly impact client satisfaction, we want to hear from you.

Team Leadership & Task Distribution

  • **Supervise & Empower:** Oversee the daily workflow of the administrative support team, ensuring high morale and productivity.
  • **Task Delegation:** Efficiently distribute daily administrative tasks, inbound requests, and scheduling duties across the team based on current priorities.
  • **Performance Monitoring:** Provide ongoing coaching, feedback, and support to team members to maintain high service standards.

Operational Coordination & Dispatch

  • **Staff Mobilization:** Conduct active outreach and daily check-ins with field staff to confirm schedules, availability, and shift attendance.
  • **Logistics & Transport Management:** Coordinate and oversee the daily scheduling of staff pick-ups and drop-offs, ensuring optimal routing and punctual arrivals.
  • **Client Briefing Delivery:** Contact cleaning and field personnel directly to communicate specific client instructions, special requests, and site-to-site updates.

Problem Solving & Client Relations

  • **Real-Time Troubleshooting:** Act as the first point of escalation for daily operational hiccups (e.g., staff delays, scheduling conflicts, last-minute cancellations) and resolve them swiftly.
  • **Quality Assurance:** Follow up with clients and field staff to ensure instructions were executed perfectly and service standards were met.

& Requirements

  • **Experience:** 2–4 years of experience in an administrative supervisor, dispatch coordination, logistics, or high-volume team lead role.
  • **Communication Skills:** **Exceptional verbal and written communication skills.** You must be comfortable spending a significant portion of your day on the phone directing staff and speaking with stakeholders.
  • **Interpersonal Prowess:** Outstanding "people skills" with the ability to motivate field staff, manage diverse personalities, and remain calm under pressure.
  • **Problem-Solving:** Strong critical-thinking skills with a proven track record of solving logistical puzzles on the fly.
  • **Tech Savvy:** Proficiency with scheduling software, CRM tools, and the MS Office Suite (Excel, Word, Outlook).

What We Offer

  • Competitive salary and performance-based incentives.
  • A vibrant, supportive, and collaborative team culture.
  • Opportunities for professional growth and career advancement.

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