Operations / Admin Supervisor
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About the Role
Job Overview We are seeking a highly organized, proactive, and people-centric Operations & Administrative Supervisor to lead our front-line coordination team. In this role, you will be the central hub of our daily operations, ensuring seamless communication between our staff, field personnel, and clients.
Key Skills for This Role
Full Job Posting
Job Overview
We are seeking a highly organized, proactive, and people-centric **Operations & Administrative Supervisor** to lead our front-line coordination team.
In this role, you will be the central hub of our daily operations, ensuring seamless communication between our staff, field personnel, and clients.
This is not a passive desk job; it is a fast-paced, communication-heavy role that requires exceptional multitasking, quick problem-solving, and top-tier interpersonal skills.
If you thrive in a dynamic environment where you can lead a team and directly impact client satisfaction, we want to hear from you.
Team Leadership & Task Distribution
- **Supervise & Empower:** Oversee the daily workflow of the administrative support team, ensuring high morale and productivity.
- **Task Delegation:** Efficiently distribute daily administrative tasks, inbound requests, and scheduling duties across the team based on current priorities.
- **Performance Monitoring:** Provide ongoing coaching, feedback, and support to team members to maintain high service standards.
Operational Coordination & Dispatch
- **Staff Mobilization:** Conduct active outreach and daily check-ins with field staff to confirm schedules, availability, and shift attendance.
- **Logistics & Transport Management:** Coordinate and oversee the daily scheduling of staff pick-ups and drop-offs, ensuring optimal routing and punctual arrivals.
- **Client Briefing Delivery:** Contact cleaning and field personnel directly to communicate specific client instructions, special requests, and site-to-site updates.
Problem Solving & Client Relations
- **Real-Time Troubleshooting:** Act as the first point of escalation for daily operational hiccups (e.g., staff delays, scheduling conflicts, last-minute cancellations) and resolve them swiftly.
- **Quality Assurance:** Follow up with clients and field staff to ensure instructions were executed perfectly and service standards were met.
& Requirements
- **Experience:** 2–4 years of experience in an administrative supervisor, dispatch coordination, logistics, or high-volume team lead role.
- **Communication Skills:** **Exceptional verbal and written communication skills.** You must be comfortable spending a significant portion of your day on the phone directing staff and speaking with stakeholders.
- **Interpersonal Prowess:** Outstanding "people skills" with the ability to motivate field staff, manage diverse personalities, and remain calm under pressure.
- **Problem-Solving:** Strong critical-thinking skills with a proven track record of solving logistical puzzles on the fly.
- **Tech Savvy:** Proficiency with scheduling software, CRM tools, and the MS Office Suite (Excel, Word, Outlook).
What We Offer
- Competitive salary and performance-based incentives.
- A vibrant, supportive, and collaborative team culture.
- Opportunities for professional growth and career advancement.
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