Operations Executive

About This Role

Overview Of The Role:

• The Operations Executive plays a pivotal role in supporting Al-Futtaim Technologies' BizApp and Connected Facilities portfolios by ensuring structured operational execution, system maturity, and project coordination. The position is integral to enabling AFT's transformation into a paperless, process-driven environment, supporting enterprise workflows and systems. The Operations Executive works closely with internal teams, delivery partners, and customers to ensure alignment across strategic internal engagements and seamless execution of project lifecycles. Hands-on exposure to enterprise systems, operational governance, and project execution is provided, laying the groundwork for long-term professional growth.

What You Will Do:

Operational and Portfolio Management

• Support coordination of projects and strategic internal engagements across BizApp and Connected Facilities portfolios, ensuring structured follow-ups, documentation readiness, and cross-functional alignment.
• Act as a liaison between customers and internal teams, supporting requirement discussions, maintaining structured communication, and fostering professional customer engagement.
• Track project milestones, monitor action items, and ensure timely closure to maintain execution discipline.
• Assist in preparing cost sheets, proposal inputs, and operational documentation required for ongoing engagements.
• Prepare structured status reports and presentations for the Line Manager, including updates on project progress and revenue visibility across assigned streams.
• Submit internal invoices to procurement platforms (e.g., Ariba), coordinate with Finance for vendor payments, and ensure leads are registered within defined SLAs.
• Maintain scheduling discipline and structured documentation for workshops, implementation activities, and review meetings.

Project Coordination and Process Improvement

• Apply project coordination principles to coordinate collaboration across AFT’s delivery teams supporting BizApp, Connected Facilities, and enterprise digital initiatives.
• Act as a liaison between customers and technical teams, ensuring clear and accurate transmission of project requirements, expectations, and implementation timelines.
• Oversee and support the implementation and continuous enhancement of the Enterprise Document Management Tool (M-Files), including workflow configuration supervision, requirements alignment, User Acceptance Testing (UAT), and providing Level 1 in-house support once workflows are live.
• Support requirements gathering workshops in coordination with stakeholders, ensuring alignment between business needs and system capabilities.
• Conduct structured follow-ups on ongoing project progress and milestones, identifying potential risks or delays and escalating appropriately to maintain project momentum.
• Support compilation of technical inputs for M-Files proposals, RFP responses, and tender submissions in coordination with SAM.
• Contribute to AFT’s transformation and process improvement initiatives by supporting workflow automation, paperless adoption, and structured system usage across assigned portfolios.

Digital Proficiency and Technical Skills

• Draft and improve customer proposals and structured technical documentation in coordination with delivery and pre-sales teams.
• Maintain technical familiarity with AFT’s digital platforms to assist in timely responses to RFP inputs and operational queries.
• Gain proficiency in both the M-Files client and admin, enabling independent execution in implementing minor changes and offering the first level of support in-house.
• Obtain expertise in HR rewards and recognition platform products to facilitate on-time project delivery and maximize the tool's full potential
• Develop comprehensive knowledge of AFT's connected facilities portfolio, coupled with hands-on experience obtained through successful completion of the required partner’s technical and functional training programs within the AFT connected services portfolio.

Self-Improvement

• Participate in iGrow Training and M-Files Training.
• Engage with internally used tools such as Ariba, M-Files, CRM, etc.
• Attend conferences, exhibitions, and events on modern methodologies like IoT, Home Automation, etc.
• Complete training as required per quarter and attend at least 3 events per annum.

Customer and Vendor Coordination

• Ensure customers are informed on AMC consumption and service utilization.
• Coordinate with Finance for timely submission of invoices and vendor payments.
• Ensure successful coordination of requirements workshops.
• Contribute to customer satisfaction by maintaining reduced escalations and achieving timely deliverables.

Required Skills To Be Successful:

• Proven ability in project management and execution.
• Experience with enterprise document management tools and CRM systems.
• Strong interpersonal communication and networking skills.
• Technical proficiency in digital platforms and analytical tools.

What Qualifies You For The Role:

• Bachelor’s degree in IT.
• Good knowledge of project management; certification is a plus.
• Understanding of M-Files, Tableau, and data analytics.
• Ability to manage multiple projects and priorities under time constraints in a fast-paced environment.
• Persuasive reasoning and active listening skills, with strong presentation abilities.
• Technical aptitude and a breadth of technology knowledge including CRM systems.
• Experience with customer engagement and satisfaction management.
• Strong communication, interpersonal, and negotiation skills.