Sales & Operations Executive
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Key skills for this role
About the Role
Retail Operations Monitor locally the data cleansing / preparation related to any Gemini updates, new systems or Looker improvements etc. Be on top of the planned activities to ensure a smooth Kick-Off like cycle counts, stock labelling, inventories accuracy, Training of the stores team etc.
Key Skills for This Role
Full Job Posting
Retail Operations
- Monitor locally the data cleansing / preparation related to any Gemini updates, new systems or Looker improvements etc.
- Be on top of the planned activities to ensure a smooth Kick-Off like cycle counts, stock labelling, inventories accuracy, Training of the stores team etc.
- Development of Process flow and writing of training materials for new joiners (wholesale & retail). Actively giving feedback with concerned functions during all phases of the project.
- Actively participating in the testing sessions & ensure proper knowledge on the processes and the tools to train the end users.
- Support retail teams with operations tasks like procurement, vendor creation, extension and PR, PO requests to ensure smooth processes.
- Support new locations openings with topics related to Operations, Payments, POS trainings, shipments, transfers, procurement etc.
- Arrange regular trainings to refresh the team's knowledge on POS, BOH systems and be available if any support is needed from retail teams.
- Support with any stock issues, cycle counts or inventories investigations.
Sales & Wholesale Admin
- Creating, Invoicing and Placing Wholesale Orders & Re-orders.
- Creating new partners / accounts on SAP with accurate information.
- Collecting Product Master data info each season to be Compliant with local regulation in ME.
- Updating the Customer Master data into SAP.
- Ensuring product allocations and tracking of deliveries, follow-ups and resolution of any claims linked to order or delivery
- Managing return to vendor processes.
- Following any payment issue with Accounting team and editing Credit/ Debit memos
- Sharing weekly reports with commercial teams and deliveries updates with partner’s supply chain teams.
- Formalizing and updating business procedures.
- Participating into continuous improvement projects (SAP, RPA, etc…)
- Working closely with all internal and external customers so as to deliver the best-in class customer service.
Qualifications
- Strong experience in sales administration, ideally in the luxury fashion environment.
- Great sense of initiative, interpersonal and organizational skills.
- Experience in Supply Chain is mandatory.
- Fluent English is required, Arabic speakers are preferred due to the requirements of the role.
- SAP (SD) and Microsoft Office knowledge.
- Structured, autonomous, hands-on and able to manage priorities.
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