Operations Excellence Executive

Overview

• Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE.
• Connecting millions of users across the country, we are committed to delivering the best online search experience.
• As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market.
• With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.
• As an Operations Excellence Executive, you will coordinate with a variety of business units to develop, test and refine business processes and practices to provide the site and business unit to increase the efficiency of workflow within the environment.
• You will engage with all departments of operation teams, business process owners and management to innovate and implement processes to support business growth.
• The goal is to maximize value through efficient systems and freeing up manager's time to focus on the business.
• In this role, you will:
• Support and optimize the configuration of our existing Zendesk instances that support multiple internal and external stakeholders
• Be a CX-focused requirements gathering, testing and process re-engineering SME for key projects
• Development of processes and tools designed to normalize technical implementations
• Requirements definition, working with internal stakeholders, leadership and users to refine detailed specifications of the Zendesk application
• Review and approval of designs and specs
• Process and workflow definition and optimization
• Lead and participate in user acceptance testing
• End-to-end analysis of systems and processes, identify areas for improved efficiency, accuracy and scalability
• Organizational change management activities including development of training and adoption plans, communications, and materials
• Run sprints and related processes

Requirements

• Masters/MBA and PMP in I.T or computer sciences
• 2+ years of Zendesk administration. Entrepreneurial and high growth tech firm experience preferred
• Experience in handling multiple projects, project management and coordination with stakeholders
• Fluent with Gsuite applications
• Experience gathering, defining, and writing business requirements, and translating into detailed designs
• Systems design, testing and implementation;
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills;
• Strong phone contact handling skills and active listening
• Ability to multitask, prioritize and manage time effectively

Benefits

• A fast paced, high performing team
• Multicultural environment with over 60 different nationalities

• Competitive Tax-free Salary

• Comprehensive Health insurance

• Annual Air Ticket Allowance

• Employee discounts at multiple vendors across the emirates

• Learning & Development