Operations & Client Relations Representative (Tagalog Speaker)

Role overview

Key responsibilities

• Coordinate with China HQ on logistics, customer service, finance, and daily operational matters.
• Supervise and coordinate local field and logistics staff.
• Monitor cargo dispatches and ensure scheduled delivery completion.
• Coordinate delivery timing and requirements with customers.
• Ensure cash or cheque collections are completed at delivery and handed to the office cashier.
• Maintain records of deliveries, collections, pending payments, and operational activities.
• Respond professionally to customer inquiries and concerns.
• Follow up on delivery issues, delays, documentation, and customer requirements.
• Re-engage inactive clients and support new business opportunities.
• Conduct customer visits within Dubai when required.
• Prepare daily operational, delivery, and collection reports for management and HQ.
• Maintain communication and follow-up through Excel, email, WhatsApp, and office systems.

Requirements

• Excellent English communication and interpersonal skills are required.
• Relevant UAE experience in logistics, freight forwarding, trading, customer service, or operations is preferred.
• Fresh graduates with excellent communication skills and quick learning ability may apply.
• Strong coordination, follow-up, and problem-solving abilities are required.
• Candidates must be detail-oriented, reliable, responsible, and able to work independently.
• Candidates must be comfortable with customer communication and payment collection follow-ups.
• Good knowledge of Microsoft Excel, Microsoft Office, and WhatsApp communication is required.
• Ability to coordinate effectively with an overseas Head Office is required.

Compensation

• Pay is AED 3,000 to AED 3,500 per month.

Work location

• Work location is in person in Dubai.
• The role includes customer visits within Dubai when required.