Quality Control

Role overview

RMA management

• Manage RMA cases from receipt through resolution and closure.
• Verify product details, reported faults, warranty eligibility, and supporting documents.
• Track items awaiting inspection, spare parts, repair, supplier approval, or replacement; follow up on open cases.

Damage and replacement coordination

• Coordinate with warehouse and technical teams to assess damaged, defective, and returned products.
• Use inspection findings to raise supplier replacement, warranty, or credit requests; follow approvals and arrange eligible returns or replacements.
• Maintain records of approved actions and ensure damaged stock follows company procedures.

Spare parts and supplier communication

• Collect parts requirements and confirm model, specification, and quantity; request parts and follow availability, dispatch, and delivery.
• Coordinate receipt and handover of parts, and track pending requirements, shortages, and parts received.
• Share complaints and inspection evidence with suppliers, obtain troubleshooting guidance, and confirm proposed solutions with technicians.
• Escalate recurring defects, delayed responses, and unresolved cases.

Records, reporting, and process

• Update RMA records, damage reports, spare-parts trackers, and supplier correspondence in ERP or Excel; maintain accurate product and case details.
• Coordinate with warehouse, customer service, procurement, logistics, and accounts teams; complete and approve replacement and credit documents before closure.
• Report on damaged goods, open cases, pending replacements, and spare-parts needs; highlight defects, supplier delays, and ageing cases.
• Follow warranty, return, and approval policies and recommend practical service improvements.

Candidate requirements

• Previous experience in RMA coordination, quality control support, warranty administration, after-sales service, or defective-goods handling.
• Experience with consumer electronics, smart devices, gadgets, or accessories is strongly preferred.
• Basic electronic product knowledge and ability to communicate faults clearly; supplier coordination experience for parts, replacements, and complaints.
• Good Excel skills and familiarity with ERP or inventory systems; strong documentation, communication, follow-up, and organizational skills.
• Ability to manage multiple cases accurately and take ownership through resolution.
• A relevant technical, business, or supply-chain diploma or degree is preferred.

Compensation

• Pay is AED 3,000–3,500 per month.

Work location

• Work location is in person.