Operations Clerk
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Retrieving all meal figures received via Email and customer specific systems for distribution to the relevant internal departments
- Updating and maintaining meal figures into Cbase system, print & check ACOs against system.
- Entering aircraft changes/movement details into Cbase system, informing all internal departments and supervisors.
- Follow up with all departments whilst liaising with dispatch with all relevant information
- Communicating via telephone, e-mail system, and PA system with all internal departments, and departmental Managers to ensure on time performance.
- Completing all increase logs, a/c registration log, a/c change sheet, filing of telex communications, printing documentation as required, creation of ACOs, Creation of extra flights into Cbase, checking of final figures, filing ACOs for billing, entering final figures onto system for specific airlines.
- Printing of Cbase labels for all airlines.
- Accurately completing all relevant documentation
- Reporting any accidents or incidents and ensure any corrective actions are taken.
- Ensuring compliance with the company compliance policies.
- Filling documentation and other general filing, e-mailing, photocopying & faxing
- Liaising effectively with members of the Service Delivery team and other Departments
- Learning and Understanding all aircraft information for all the airlines
- Issuing of Security Seals, compliance paperwork
- Please note your duties will include but are not limited to the above
Skills, Knowledge and Expertise
- Experience in the Airline catering industry - desirable
- Excellent customer service skills - essential
- Excellent Computer skills essential, including Excel and Word - essential
- Fluent in English with good verbal and written communication skills - essential
- Able to solve problems and work within strict deadlines - essential
- Able to deliver and improve upon set targets
- Able to work on your own initiative
- Self disciplined, reliable and accurate with a keen eye for detail
- Able to work as a team member and stand alone
- Flexibility in working hours
- Shifts are mixture of Earlies. 6-14, 6-16, 8-18
- Lates 12-20, 10-20
- Middle’s, 8-16 ‘ 9-17, 10-18
- As above shifts can be either 8 hrs or 10hrs
- Rolling Rosta
Benefits
- Free breakfast, lunch and dinner on site, including refreshments
- Free on-site parking
- £60 towards both, dental and optical cover through our Simply Health Cash Plan
- £150 if you Refer a Friend
- Discounted gym membership at over 2000 gyms nationwide
- Cycle to Work Scheme
- Opportunity to enhance your learning through our inhouse apprenticeship programme
- Pension scheme and life cover
- Access to our Employee Assistance Programme (EAP) which offers counselling and advice on a wide variety of issues, 24 hours a day, seven days a week
- Further Information:
- If you wish to apply for this exciting position, please forward an up to date C.V and covering letter
Requirements
- Experience in the Airline catering industry - desirable
- Excellent customer service skills - essential
- Excellent Computer skills essential, including Excel and Word - essential
- Fluent in English with good verbal and written communication skills - essential
- Able to solve problems and work within strict deadlines - essential
- Able to deliver and improve upon set targets
- Able to work on your own initiative
- Self disciplined, reliable and accurate with a keen eye for detail
- Able to work as a team member and stand alone
- Flexibility in working hours
- Shifts are mixture of Earlies. 6-14, 6-16, 8-18
- Lates 12-20, 10-20
- Middle’s, 8-16 ‘ 9-17, 10-18
- As above shifts can be either 8 hrs or 10hrs
- Rolling Rosta
About dnata
State-owned UAE aviation-services provider serving airlines with ground handling, cargo, catering, retail, and travel services.
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