Officer - Customs Clearance

Job Purpose

Key Responsibilities

• Prepare, submit, and follow up on customs declarations and clearance documents in accordance with UAE regulations and company procedures.
• Coordinate inspections, clearance queries, shipment holds, and cargo releases.
• Manage air, sea, and land shipment clearance, including documentation, cargo release, transportation, and delivery coordination.
• Coordinate with Dubai Customs, shipping lines, airlines, ports, terminals, transporters, agents, and customers.
• Monitor clearance progress and follow up on pending declarations, inspections, approvals, and documents.
• Verify invoices, packing lists, Bills of Lading, Air Waybills, Certificates of Origin, permits, and other required documents.
• Ensure accurate HS Code classification, customs valuation, duty/tax assessment, and compliance with UAE trade requirements.
• Resolve clearance issues, documentation discrepancies, shipment holds, and operational exceptions.
• Maintain records of declarations, documents, inspections, payments, releases, and clearance activities.
• Provide operational and shipment updates to the Freight Forwarding Manager and coordinate with internal freight and operations teams.
• Perform other customs clearance and freight forwarding duties assigned by management.

Qualifications and Experience

• High School Diploma or equivalent.
• A diploma or degree in Logistics, Supply Chain, Customs, International Trade, Business Administration, or a related field is preferred.
• 3–5 years of relevant experience in UAE customs clearance, freight forwarding, logistics, or international trade.
• Practical experience in air, sea, and land cargo operations.
• Experience dealing with Dubai Customs, ports, airports, shipping lines, airlines, transporters, and freight forwarding agents.
• Hands-on Dubai Trade and Mirsal 2 experience is described as required/preferred; the source does not clarify which applies.

Knowledge and Skills

• Knowledge of UAE customs clearance procedures and import, export, re-export, and transit requirements.
• Knowledge of HS Codes, customs duties, VAT, customs valuation, and customs documentation.
• Experience handling Bills of Entry, Delivery Orders, Bills of Lading, Air Waybills, Commercial Invoices, and Packing Lists.
• Strong documentation, coordination, and follow-up skills; good communication and interpersonal skills.
• Ability to manage multiple shipments, work under time-sensitive conditions, and solve problems with attention to detail.
• Good knowledge of Microsoft Office, particularly Excel and Outlook.
• Ability to coordinate with Dubai Customs, shipping lines, airlines, ports, transporters, agents, and customers.

Pay

• Pay is up to AED 7,500 per month.

Work Location

• Work location is in person.