IT Assistant
Role Overview
Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements to improve reliability and performance.
Enter commands and activate controls on computer and peripheral equipment.
Resolve non-routine problems with hardware, software, or guest room internet access.
Analyze, recommend, and implement process improvements.
Maintain inventory of technology devices.
Maintain PBX/telephone switchboard systems and associated hardware.
Ensure computer and telephone rooms are kept locked and access is restricted using the interrogated key system.
Key Skills for This Role
Full Job Posting
Position Summary
Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements to improve reliability and performance.
Enter commands and activate controls on computer and peripheral equipment.
Resolve non-routine problems with hardware, software, or guest room internet access.
Analyze, recommend, and implement process improvements.
Maintain inventory of technology devices.
Maintain PBX/telephone switchboard systems and associated hardware.
Ensure computer and telephone rooms are kept locked and access is restricted using the interrogated key system.
Operational Duties
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Ensure employee compliance with company standards, policies, and external regulations; serve as a departmental role model or mentor.
- Develop and maintain positive working relationships and support the team to reach common goals.
- Ensure adherence to quality expectations and standards; identify and recommend ways to increase efficiency, productivity, quality, safety, and cost-savings.
- Read and visually verify information; visually inspect tools, equipment, or machines.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Enter and locate information using computers and/or Point of Sale (POS) systems.
- Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
- Education: No high school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
Schedule
- Full Time.
- Located Remotely? N.
- Position Type: Non-Management.
About St. Regis
St. Regis Hotels & Resorts delivers bespoke and anticipatory service at more than 50 luxury hotels and resorts worldwide.
St. Regis is part of the Marriott International portfolio of brands.
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