Motor Claims Advisor

A full-time role in-office at Chermside

Take ownership of claims from the start, from lodgement to resolution

Be the main point of contact for customers, repairers, and assessors, keeping everyone updated and on track

Manage a portfolio of claims at different stages, working through structured workflow queues and daily priorities

Review policy details and evidence to make fair, accurate decisions within guidelines

Approve repairs, arrange hire cars, pay invoices, follow up quotes, and respond to customer updates

Keep detailed and accurate notes so every claim is clear and compliant

Handle calls from customers who may be stressed, explaining what happens next and guiding the claim forward

Build strong knowledge of repairs, assessments and how claims progress from start to finish

Claim details and notes are accurate and complete the first time

Able to explain decisions clearly so customers understand why

Customers finish calls clear about what happens next

Workload stays organised and claims keep moving without unnecessary delays

Balance empathy with fair and consistent decision making

Follow compliance, privacy, and risk requirements properly every time

Stay calm and professional, even when conversations are emotional

If you can see yourself growing into this, you’ll likely love it here.

Clear pay and incentives - Performance-based incentives, plus annual salary reviews

Time off you can plan around - 22 days annual leave, plus volunteer leave

A workplace you can feel - Food trucks, themed days and team celebrations that bring real energy to the day

Leaders who back your growth - Clear direction, regular coaching and real opportunities to step into new roles

Practical benefits that support you day to day - Free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance

Work that has real purpose - Helping customers get back on track when life doesn’t go to plan

Parking options available

Hit Apply and we'll circle back.

We’re here to make insurance better by being more human. You’re not just doing your job, you’re making sure real people get looked after, especially when life doesn’t go to plan. Every conversation, every decision, every day you’re part of raising the bar for want awesome service really means.

We set high standards and recognise people who deliver. Results are rewarded through incentives, everyday shout-outs and programs like Youi Stars, so the impact you make never goes unnoticed. You’ll know what’s expected of you, where we’re heading and how your work contributes. We grow our own people here, with clear pathways, structured development and hands-on coaching, helping many team members step into leadership and specialist roles across the business.

And as more customers choose Youi, we keep growing, creating new roles and opportunities to build your career over time. We don’t just want insurance to be different; we’re actively making it better. And we’re doing it together.

Work that’s a bit more you shaped.