Home Performance Consultant

Build and maintain strong relationships with service providers, driving high standards in quality, timeliness, and customer satisfaction.

Monitor and analyse performance metrics, identifying trends and implementing improvement plans across quality, compliance, and customer outcomes.

Coach, mentor, and develop service providers through regular performance discussions, training, and capability-building initiatives.

Investigate workmanship issues, support rectification activities, and ensure accountability for continuous improvement.

Manage provider capacity and workloads while collaborating with Claims and key stakeholders to deliver consistent service and repair outcomes.

Support audits, compliance activities, technical training, risk initiatives, and catastrophe response efforts as required.

You'll thrive in this role if you:

Build trusted relationships and confidently influence performance.

Use data and insights to identify issues and drive improvement.

Balance customer outcomes, quality, compliance and commercial performance.

Take ownership of challenges and deliver practical solutions.

Stay organised, manage competing priorities and communicate effectively with stakeholders.

Drive sustainable results while maintaining strong provider partnerships.

Practical benefits that support you day to day - A maintained company car, fuel card and mobile business tools, plus free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance

Clear pay and incentives - Performance-based incentives paid every six months, plus annual salary reviews

Time off you can plan around - The option to work a 9-day fortnight with every second Friday off plus, 22 days annual leave

Leaders who back your growth - Paid training from Day 1

Hit Apply and we'll circle back.

We're here to make insurance better by being more human. You're not just doing your job, you're making sure real people get looked after, especially when life doesn't go to plan. Every conversation, every decision, every day you're part of raising the bar for what awesome service really means.

We set high standards and recognise people who deliver. Results are rewarded through incentives, everyday shout-outs and programs like Youi Stars, so the impact you make never goes unnoticed. You'll know what's expected of you, where we're heading and how your work contributes. We grow our own people here, with clear pathways, structured development and hands-on coaching, helping many team members step into leadership and specialist roles across the business.

And as more customers choose Youi, we keep growing, creating new roles and opportunities to build your career over time. We don't just want insurance to be different; we're actively making it better. And we're doing it together.

Work that's a bit more you-shaped.

Visit youi.com.au/about-us/careers or jump on Instagram @yourlifeatyoui to see what work life with us looks like.