Medical Performance Manager

*Hello, we're L'Oréal.

We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it).*

*Intrigued?

Keep reading, this might be the opportunity you've been searching for!*

A Day in the Life

You step into a key role connecting medical strategy with measurable impact, reporting directly to the Head of Medical.

Your daily focus is transforming healthcare professional (HCP) interactions into actionable intelligence across our omnichannel ecosystem.

• Omnichannel Tracking & ROI: Track and optimise medical performance across in-person detailing, webinars, HCP portals, and medical media, providing strategic guidance to rebalance investments across specialties.
• KPI Governance & Reporting: Design and standardise robust dashboards tracking reach, frequency, HCP satisfaction, and prescriber NPS, ensuring methodological alignment with global division standards.
• Systems Stewardship & Data Ownership: Act as the business owner for medical platforms, steering adoption for Veeva CRM, HCP 360, and MedPro Next while securing rigorous data hygiene and privacy compliance.
• Clinical Evidence Digitisation: Drive the integration of clinical studies onto a unified AI platform to extract insights that substantiate claims and elevate scientific detailing.

You bring analytical rigor that translates complex metrics into clear medical decisions.

You bring:

• Data Analytics & ROI Measurement: Ability to analyse omnichannel engagement data and model strategic resource allocation for leadership.
• Medical CRM & Systems Stewardship: Practical experience steering adoption and workflows within medical CRM ecosystems like Veeva CRM and HCP 360.
• Data Governance: Grounded understanding of data hygiene, methodological consistency, and healthcare privacy standards.
• Cross-Functional Stakeholder Alignment: Clear communication skills to collaborate effectively across Medical Affairs, Digital, IT, and CMO teams.
• Clinical Data Acumen: Comfort navigating clinical evidence and using digital platforms to turn research into detailing assets.

• A place for you to leave your comfort zone and grow beyond your potential (here, you'll be encouraged to try new things and take risks!)
• Real responsibility from day 1, there's no sitting on the sidelines at L'Oréal
• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
• A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make a concrete difference.

At L’Oréal Dermatological Beauty, our mission is to pioneer dermatological solutions that change lives.

We partner with healthcare professionals worldwide to deliver life-changing dermatological solutions to everyone in need of healthy and beautiful skin.

*We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way.

The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.*

*Wondering how AI is integrated in our L'Oréal recruitment process?

Find practical information and advice in our AI Charter.*

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