Logistics Operations Manager

About This Role

About noon

noon, the region's leading consumer commerce platform. On December 12th, 2017, noon

launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February

2019. The noon ecosystem of services now marketplaces for food delivery, quick commerce,

fintech, and fashion. noon is a work in progress; we’re six years in, but only 5% done.

noon’s mission: Ring every doorbell, every day.

About the role:

We are looking for a hands-on Logistics Operations Manager to own the end-to-end physical movement of orders — from customer pickup through processing and final delivery. You will be the operational backbone, ensuring every order moves through our network on time and without exception.

This is a ground-floor role at an early-stage business. You will be building processes, training field teams, and solving problems in real time as we scale across the city.

What you'll do:

• Daily management of field operations across multiple locations in Dubai, including staff scheduling, performance, and accountability
• End-to-end order flow, ensuring smooth handoffs between every stage of the journey from collection to delivery
• Fleet and delivery management, owning on-time performance, monitoring exceptions, and driving resolution
• SLA management, owning the 24-hour delivery commitment and building the operational discipline to meet it consistently
• Exception handling, identifying stuck or at-risk orders and resolving them before they impact the customer
• Staff training and onboarding for field teams across all operational locations
• Building and refining standard operating procedures as the network grows
• Reporting on operational KPIs and surfacing insights to leadership

What you'll need:

• 4–7 years of experience in logistics, last-mile delivery, or supply chain operations — preferably in a fast-paced consumer or e-commerce environment
• Prior experience managing a distributed field team across multiple locations in the UAE
• Strong understanding of last-mile delivery operations and the ability to manage complexity across a growing network
• Experience working with logistics or order management platforms
• Highly organized with strong attention to detail — you will be managing multiple locations, drivers, and orders simultaneously
• Comfortable working in an early-stage environment where processes are still being built
• Excellent communication skills in English — Arabic is a strong plus
• Based in Dubai
• Valid UAE driving license preferred

Who will excel?

• We’re looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.