Logistics Operations Manager

Overview

About The Role

What You'Ll Do

• Daily management of field operations across multiple locations in Dubai, including staff scheduling, performance, and accountability
• End-to-end order flow, ensuring smooth handoffs between every stage of the journey from collection to delivery
• Fleet and delivery management, owning on-time performance, monitoring exceptions, and driving resolution
• SLA management, owning the 24-hour delivery commitment and building the operational discipline to meet it consistently
• Exception handling, identifying stuck or at-risk orders and resolving them before they impact the customer
• Staff training and onboarding for field teams across all operational locations
• Building and refining standard operating procedures as the network grows
• Reporting on operational KPIs and surfacing insights to leadership
• What you'll need:
• 4–7 years of experience in logistics, last-mile delivery, or supply chain operations — preferably in a fast-paced consumer or e-commerce environment
• Prior experience managing a distributed field team across multiple locations in the UAE
• Strong understanding of last-mile delivery operations and the ability to manage complexity across a growing network
• Experience working with logistics or order management platforms
• Highly organized with strong attention to detail — you will be managing multiple locations, drivers, and orders simultaneously
• Comfortable working in an early-stage environment where processes are still being built
• Excellent communication skills in English — Arabic is a strong plus
• Based in Dubai
• Valid UAE driving license preferred
• Who will excel?
• We’re looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.