Lobby Ambassador
Role Overview
• Welcome guests with warmth and professionalism upon arrival and departure.
• Act as a key point of contact in the lobby, assisting guests with inquiries, directions, hotel information, and local recommendations.
• Anticipate guest needs and provide personalized service to create memorable experiences.
• Escort VIPs, long-stay guests, and special occasion guests when required.
• Maintain a visible presence in the lobby and public areas to proactively engage with guests.
• Assist guests with transportation arrangements, restaurant reservations, and other requests.
• Support service recovery efforts by promptly addressing guest concerns and ensuring timely resolution.
• Promote hotel facilities, services, dining outlets, wellness offerings, and special events.
Key Skills for This Role
Full Job Posting
Employer and hotel
Rixos Marina Abu Dhabi is described as a luxury hotel offering Turkish hospitality and guest services.
Guest service duties
- Welcome guests professionally upon arrival and departure.
- Answer inquiries and provide directions, hotel information, and local recommendations as a key lobby contact.
- Anticipate guest needs and provide personalized service; escort VIPs, long-stay guests, and special-occasion guests when required.
- Maintain a visible presence in the lobby and public areas and proactively engage with guests.
- Arrange transportation, restaurant reservations, and other requested services.
- Address guest concerns promptly and support timely service recovery.
- Promote hotel facilities, services, dining, wellness offerings, and special events.
Qualifications
- Previous guest-service experience is required.
- Professional presentation and outstanding guest-service and verbal communication skills are required.
- Strong interpersonal and problem-solving abilities are required.
- Must be responsible and reliable, work well under pressure in a fast-paced environment, and work cohesively with a team.
- Must remain calm, courteous, and attentive to guest needs.
Benefits
- Duty meals and coffee breaks are provided.
- Vacation tickets or benefits and medical insurance are provided.
- The posting describes the salary as competitive but gives no amount or pay cadence.
Work arrangement
- The role's lobby and public-area duties are at the hotel in Abu Dhabi.
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