Lead- Assurance

Onshore Migration Assurance Lead / CBG ServiceNow Migration Business Validation Testing Lead

• Strong understanding of telecom network architectures and operations.
• Hands-on knowledge of:

o TCP/IP

o DNS

o DHCP

o SNMP

o BGP

o MPLS

o Ethernet Technologies

o WAN/LAN Networks

• Understanding of Service Assurance and Fault Management concepts.
• Familiarity with OSS/BSS environments.

• Functional Testing

• End-to-End Testing
• Regression Testing
• API Testing
• Automation Testing
• UAT Support
• Defect Management

• ServiceNow
• BMC Remedy
• Jira
• Postman
• SOAP UI

• Selenium or equivalent automation frameworks
• SQL and database validation

• Strong troubleshooting and root cause analysis skills.
• Ability to correlate network events with business impacts.

analyzing logs, alarms, incidents, and performance metrics.

• Define and execute comprehensive testing strategies for telecom and networking applications.
• Analyze business requirements, functional specifications, and network workflows to create effective test plans and testing approaches.
• Develop detailed test scenarios covering:

o Functional Testing

o Integration Testing

o Regression Testing

o System Testing

o End-to-End Testing

• Design and execute positive, negative, boundary, and regression test cases.
• Validate telecom business workflows, OSS/BSS integrations, and service assurance processes.
• Perform manual and automated testing across multiple environments.
• Ensure complete traceability between requirements, test cases, defects, and test results. Telecom & Network Assurance Validation
• Validate network monitoring and fault management systems.
• Test alarm generation, event correlation, event suppression, and incident management workflows.
• Simulate network failure scenarios, including: o Link failures o Router/Switch outages o Circuit disruptions o Bandwidth degradation o Service-impacting incidents
• Verify fault detection, service impact analysis, root cause identification, and remediation processes. OSS/BSS & Integration Testing
• Validate integrations across: o OSS Platforms o BSS Platforms o Service Assurance Systems o Inventory Systems o Provisioning Systems o Ticketing Platforms
• Test integrations with platforms such as: o ServiceNow o BMC Remedy o Monitoring and Event Management Systems
• Perform API validation for REST and SOAP services. Automation Testing
• Develop and maintain automated test scripts and regression suites.
• Support CI/CD testing initiatives.
• Improve test coverage and reduce manual effort through automation.
• Collaborate with development teams to integrate automated testing into release pipelines. B2B Customer Journey Validation
• Validate customer-facing portals and operational workflows.
• Ensure accurate visibility of incidents, tickets, notifications, and SLA performance.
• Test end-to-end enterprise customer experiences during fault and restoration scenarios. Defect Management & Reporting
• Identify, analyze, document, and track defects through closure.
• Participate in defect triage and root cause analysis sessions.
• Provide daily and weekly quality reports highlighting: o Test execution status o Defect trends o Quality risks o Release readiness Stakeholder Collaboration
• Collaborate with offshore and onshore teams, product owners, architects, and business analysts.
• Translate business requirements into measurable testing objectives.
• Communicate testing progress, risks, and recommendations to project stakeholders.

Bachelor’s degree in Computer Science, Engineering, IT, Telecommunications, or related field.

Equivalent telecom service assurance/testing leadership experience may be considered.

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Range: $120000 - $140000 a year #LI-JH1

• Validate telecom business workflows, OSS/BSS integrations, and service assurance processes.
• Perform manual and automated testing across multiple environments.
• Ensure complete traceability between requirements, test cases, defects, and test results.

• Validate network monitoring and fault management systems.
• Test alarm generation, event correlation, event suppression, and incident management workflows.
• Simulate network failure scenarios, including:

o Link failures

o Router/Switch outages

o Circuit disruptions

o Bandwidth degradation

o Service-impacting incidents

• Verify fault detection, service impact analysis, root cause identification, and remediation processes.

• Validate integrations across:

o OSS Platforms

o BSS Platforms

o Inventory Systems

o Provisioning Systems

o Ticketing Platforms

• Test integrations with platforms such as:

o ServiceNow

o BMC Remedy

o Monitoring and Event Management Systems

• Perform API validation for REST and SOAP services.

• Develop and maintain automated test scripts and regression suites.
• Support CI/CD testing initiatives.
• Improve test coverage and reduce manual effort through automation.
• Collaborate with development teams to integrate automated testing into release pipelines.

• Validate customer-facing portals and operational workflows.
• Ensure accurate visibility of incidents, tickets, notifications, and SLA performance.
• Test end-to-end enterprise customer experiences during fault and restoration scenarios.

• Identify, analyze, document, and track defects through closure.
• Participate in defect triage and root cause analysis sessions.
• Provide daily and weekly quality reports highlighting:

o Test execution status

o Defect trends

o Quality risks

o Release readiness

• Collaborate with offshore and onshore teams, product owners, architects, and business analysts.
• Translate business requirements into measurable testing objectives.
• Communicate testing progress, risks, and recommendations to project stakeholders.

Bachelor’s degree in Computer Science, Engineering, IT, Telecommunications, or related field.

Equivalent telecom service assurance/testing leadership experience may be considered.

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Range: $120000 - $140000 a year

#LI-JH1