Laundry Attendant

Summary

Key Responsibilities

• Sort soiled linens, towels, uniforms, and other laundry items by color, fabric, and degree of soil.
• Load and operate washing machines, dryers, and other laundry equipment according to established standards and procedures.
• Add appropriate cleaning detergents, softeners, and other chemicals in correct proportions.
• Fold and stack linens, towels, and garments neatly for proper storage and distribution.
• Use pressing and ironing equipment as necessary to ensure wrinkle-free laundry.
• Inspect cleaned items to ensure they meet hotel standards (free from stains, damage, or missing items).
• Monitor inventory levels of cleaning supplies, chemicals, and linens, reporting shortages to the supervisor.
• Restock housekeeping carts and storage rooms with freshly laundered items as needed.
• Maintain accurate records of laundry operations, such as the number of loads washed, damaged items, and any special guest laundry requests.
• Provide laundry and dry-cleaning services for guests as requested.
• Handle guest laundry with care, following special instructions for delicate items or special fabrics.
• Ensure proper maintenance of all laundry equipment by reporting any malfunctions to the maintenance department.
• Adhere to all safety regulations and hotel policies regarding the use of chemicals and laundry equipment.
• Maintain a clean and organized laundry area, ensuring safety and efficiency.
• Assist the housekeeping department with any additional tasks, such as room linen replenishment, as needed.
• Support other laundry team members during high-demand periods or special events.
• Cleans machineries and work areas.
• Checks the logbook for Guest Laundry
• Posts Guest Laundry bills before delivery
• Delivers Guest laundry as per room number and guest name
• Ensures that the Laundry policies, systems, procedures and standards are followed on the floor.
• Ensures safety and hygiene standards are followed in the Laundry.
• Ensures 100% compliance with all mandatory training.
• It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.

Key Competencies

• Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:
• Strong attention to detail.
• Ability to work independently and as part of a team.
• Good communication and customer service skills.
• Time management and organizational skills.
• Efficiency of service delivery
• Professional attitude
• Flexibility
• Reliability
• “Can do” attitude
• Excellent grooming standards

Background

• We hire for attitude and competencies, and train for skills!
• Education: A high school diploma or GED equivalent is generally preferred but seldom required.
• Experience: Numerous entry-level positions provide on-the-job training; however, commercial or hospitality settings typically seek candidates with 1 to 3 years of experience in housekeeping or laundry settings.
• Schedule Flexibility: Willingness to work non-traditional hours, such as early mornings, evening shifts, weekends, and holidays.
• Focus on Detail: Accuracy in verifying tags, identifying rips, sorting colors, and addressing tough stains.
• Communication: Fundamental reading and spoken skills to adhere to instructions, tag packages, and respond to customer inquiries courteously.