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Front Office Supervisor (Night)

Wyndham Hotels & Resorts EMEADoha, QAT1 weeks agoMid-Senior
Mid-Seniorfulltime

Skills

FrontNightOffice

About This Role

Overview

  • Supervise all front office operations during the night shift
  • Ensure smooth and efficient check-in and check-out procedures for late arrivals and departures
  • Handle guest concerns, complaints, and emergency situations professionally
  • Perform and verify night audit procedures and daily financial reports
  • Ensure all guest accounts, billing, and payment transactions are accurate
  • Monitor room status, reservations, and room availability
  • Coordinate with Housekeeping and Security departments during the shift
  • Prepare daily reports, occupancy reports, and handover reports for management
  • Ensure hotel policies, procedures, and service standards are followed
  • Monitor staff performance and provide guidance to team members
  • Ensure lobby cleanliness, safety, and guest comfort during nighttime operations
  • Handle wake-up calls, late-night requests, and special guest arrangements
  • Assist in training and mentoring front office associates
  • Respond quickly to emergencies, incidents, or guest issues during the night
  • Ensure proper cash handling and end-of-day reconciliation
  • Conduct shift briefings and smooth handover to morning shift team
  • Diploma or Bachelor’s degree in Hospitality Management or related field preferred
  • Minimum 2–3 years of Front Office experience in a hotel environment.
  • Experience handling night audit and hotel financial reports
  • Familiarity with hotel PMS systems and reservation procedures
  • Experience in guest relations and complaint handling
  • Luxury or international hotel experience is an advantage
  • Fluent in English; additional languages are a plus
  • Flexible to work overnight shifts, weekends, and holidays
  • Knowledge of hotel safety and emergency procedures
  • Ability to supervise operations with minimal management presence
  • Strong sense of responsibility, confidentiality, and reliability

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