Front Office Supervisor (Night)
Skills
About This Role
Overview
- Supervise all front office operations during the night shift
- Ensure smooth and efficient check-in and check-out procedures for late arrivals and departures
- Handle guest concerns, complaints, and emergency situations professionally
- Perform and verify night audit procedures and daily financial reports
- Ensure all guest accounts, billing, and payment transactions are accurate
- Monitor room status, reservations, and room availability
- Coordinate with Housekeeping and Security departments during the shift
- Prepare daily reports, occupancy reports, and handover reports for management
- Ensure hotel policies, procedures, and service standards are followed
- Monitor staff performance and provide guidance to team members
- Ensure lobby cleanliness, safety, and guest comfort during nighttime operations
- Handle wake-up calls, late-night requests, and special guest arrangements
- Assist in training and mentoring front office associates
- Respond quickly to emergencies, incidents, or guest issues during the night
- Ensure proper cash handling and end-of-day reconciliation
- Conduct shift briefings and smooth handover to morning shift team
- Diploma or Bachelor’s degree in Hospitality Management or related field preferred
- Minimum 2–3 years of Front Office experience in a hotel environment.
- Experience handling night audit and hotel financial reports
- Familiarity with hotel PMS systems and reservation procedures
- Experience in guest relations and complaint handling
- Luxury or international hotel experience is an advantage
- Fluent in English; additional languages are a plus
- Flexible to work overnight shifts, weekends, and holidays
- Knowledge of hotel safety and emergency procedures
- Ability to supervise operations with minimal management presence
- Strong sense of responsibility, confidentiality, and reliability
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