Housekeeping Supervisor
Skills
About This Role
Overview
- Supervise and coordinate the daily activities of housekeeping attendants and public area cleaners.
- Inspect guest rooms, corridors, and public areas to ensure cleanliness and compliance with hotel standards.
- Assign daily work schedules and room assignments to housekeeping staff.
- Train new employees on cleaning procedures, safety standards, and company policies.
- Monitor inventory levels of cleaning supplies, linens, and guest amenities.
- Report maintenance issues and follow up with the engineering department.
- Ensure all lost and found items are properly documented and stored.
- Handle guest requests and complaints related to housekeeping services.
- Maintain health, hygiene, and safety standards in all areas.
- Prepare attendance records, leave schedules, and performance evaluations.
- Coordinate with Front Office regarding room status updates (vacant, occupied, out of order).
- Ensure proper use and maintenance of housekeeping equipment.
- Conduct regular staff briefings and motivate team members.
- Monitor productivity and service quality to meet hotel standards.
- Assist the Housekeeping Manager with departmental reports and audits.
- Knowledge of housekeeping operations and cleaning procedures
- Familiarity with hotel property management systems such as Opera PMS
- Understanding of health and safety regulations
- Inventory control and stock management
- Basic computer skills (Microsoft Excel, Microsoft Word, email)
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