Food & Beverage Supervisor

Summary

Key Responsibilities

• Supervise and lead front-of-house team members during shifts, including servers, hosts, and banquet teams, ensuring adherence to luxury service protocols and five-star standards.
• Ensures new F&B team members are well-trained and motivated / feeling of being welcome.
• Ensures a smooth running of the F&B operations.
• Ensures a thorough handover between shifts.
• Ensures effective inter-departmental communication with Kitchen and other relevant departments,
• Well planned and executed preparations before and during the service, e.g., preparing tables and polish cutlery.
• Managing the stock and supplies in the restaurant and ensured orders are being made in time to avoid running out of linen, glasswork etc.
• To control costs through correct stock usage, rotation, ordering, minimizing wastage, forecasting and managing workload, in conjunction with the F&B Manager.
• Drive revenue through different upselling programmes.
• Follows correct reporting procedures if faced with issues.
• Ensure all standard checklists / task list are completed each shift.
• Effective prevention, recovery, and investigation of any guest complaints.
• To strive to anticipate guest needs whenever possible and react to these to enhance customer satisfaction.
• Ensure the service delivery is consistent and in line the brand SOPs and service culture.
• Ensure the team has knowledge of the F&B products.
• Ensures compliance with Health & security, fire regulations and food safety as per company standard and legislation.
• Ensure correct cash handling and credit card handling as per company standards / policy.
• Ensure correct closure paperwork is done.
• Follows the Health & Safety and food hygiene standards as trained.
• Ensures proper appearance and grooming of the team while on duty.
• Monitors operating supplies, equipment and reduces spoilage and wastage successfully.
• Ensure that the team are punctual, polite, courteous, and helpful to guests and colleagues at all times.
• Complies with company brand standards.
• Any other reasonable duties assigned by management.
• Ensure the proper appearance and grooming of assigned colleagues.
• Ensure proper security procedures are in place regarding the opening and closing of the outlets on a daily basis, reviewing the check lists to identify issues.

Skills & Competencies

• Team leadership
• Planning and organisation
• Communication
• Exceptional service delivery
• Training
• Complaint resolution
• Teamwork
• Flexibility
• Reliability
• “Can do” attitude

Requirements And Qualifications

• Minimum 3-5 years of experience in food and beverage service, with at least 1-2 years in a supervisory role within a luxury or five-star hotel/resort.
• Diploma or degree in Hospitality Management, Hotel Management, or related field preferred.
• Extensive knowledge of fine dining service techniques, wine and beverage pairings, and international cuisine.
• Strong leadership, communication, and interpersonal skills with the ability to motivate diverse teams.
• Excellent problem-solving abilities and composure under pressure in a high-volume environment.
• Proficiency in POS systems, Microsoft Office, and hospitality software.
• Certification in food safety.
• Flexibility to work varied shifts, including evenings, weekends, holidays, and extended hours.
• Impeccable personal presentation and fluency in English; additional languages are a plus.
• Physical ability to stand for long periods, lift moderate weights, and navigate multi-level outlets