KYC Middle Office Analyst

Role overview

Responsibilities

• Review and enhance data collection and verification processes to keep KYC records accurate and complete.
• Address escalated service issues while maintaining high customer-service standards.
• Support client onboarding and AML/KYC requirements, compliance, and risk assessment.
• Investigate AML typologies and produce accurate reports of findings.
• Analyze transaction data to identify patterns and verify legitimacy; obtain information from bankers and customers.
• Identify process improvements, increase operational efficiency, and manage stakeholder relationships.
• Use digital tools to streamline workflows and improve the client experience.
• Promote accountability and risk awareness and support high-quality service across the team.

Required qualifications and skills

• Strong written and verbal communication in Arabic and English is a must.
• Exceptional research and analytical skills, including analysis of large amounts of unstructured data.
• Client-focused customer service skills and ability to multitask in a high-volume schedule.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and strong digital/AI literacy.
• Ability to work independently, make strategic decisions, and manage stakeholder relationships.
• Problem-solving and communication skills to resolve customer concerns; strong organization and attention to detail.

Preferred qualifications and skills

• In-depth KYC/AML policy knowledge and experience in risk, audit, or process improvement are preferred.
• Team motivation and collaboration using empathy and emotional intelligence are preferred.
• Experience with mainframe and PC-based systems, digital process automation, project management, or process improvement is preferred.
• Resilience and adaptability in fast-paced, high-pressure environments are preferred.

About J.P. Morgan