Key Account Manager - LIEBHERR
Role Overview
Manage assigned heavy equipment accounts across construction, quarrying, crushing, mining, infrastructure, and industrial sectors.
Maintain customer relationships, generate sales opportunities, grow existing accounts, and support customer satisfaction.
Key Skills for This Role
Full Job Posting
Role purpose
Manage assigned heavy equipment accounts across construction, quarrying, crushing, mining, infrastructure, and industrial sectors.
Maintain customer relationships, generate sales opportunities, grow existing accounts, and support customer satisfaction.
Sales and account management
- Achieve sales and revenue targets; manage key accounts and engage customers regularly.
- Visit construction sites, crushing operations, quarries, mining locations, and industrial facilities.
- Identify account opportunities and new prospects; follow up on leads, enquiries, tenders, and customer requests.
- Prepare quotations, proposals, and equipment presentations; support customers through the sales cycle and coordinate deliveries.
- Coordinate with service, parts, finance, and operations teams; maintain CRM records and sales forecasts.
- Promote service contracts, spare parts, warranties, and aftermarket solutions.
- Gather market and competitor intelligence; participate in trade shows, exhibitions, and industry events.
- Collect payments, follow credit and company policies, maintain sales documentation, and support sales strategies and account plans.
Product knowledge and compliance
- Build and maintain knowledge of construction equipment and related machinery; attend product, technical, and sales training.
- Follow SOPs, credit approvals, financial policies, AML and KYC requirements, and applicable equipment sales procedures.
- Maintain accurate sales paperwork and comply with ISO standards and SOP-driven processes.
Education and experience
- Bachelor's degree or diploma in business, engineering, sales, marketing, or a related field.
- At least 4 to 6 years of UAE or GCC heavy equipment sales experience.
- Proven key account management and business development experience in relevant sectors.
- Experience representing leading heavy equipment brands is an advantage.
- Established customer network and track record in equipment sales and account management.
Competencies and languages
- Relationship-building, customer service, commercial awareness, negotiation, target focus, and strong communication and presentation skills.
- CRM systems and Microsoft Office; planning, organization, and time management.
- Ability to analyze customer requirements and recommend equipment solutions.
- Valid UAE driving licence.
- Excellent written and spoken English; Arabic is an advantage, and additional regional languages are beneficial.
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