Key Account Manager KSA | Johnson & Johnson MedTech | Vision - Riyadh

About This Role

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function MedTech Sales

Job Sub Function Capital Sales -- MedTech (Commission)

Job Category Professional

All Job Posting Locations: Riyadh, Saudi Arabia

Job Description About Vision Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Purpose We are seeking a results-driven Key Account Manager to oversee and develop long-term relationships with our most important clients. The Key Account Manager will be responsible for developing and implementing strategic account plans and commercial terms that align with the broader business goals and ensure high levels of customer satisfaction. Additionally, this position will focus on developing and overseeing the e-commerce channel to drive online sales and enhance customer engagement.

You Will Be Responsible For Duties & Responsibilities

• Client Relationship Management: Foster and sustain robust relationships with key clients through consistent communication and regular engagement to ensure their needs are met and expectations exceeded.
• Account Strategy Development: Develop and execute strategic account plans tailored to the needs and goals of each key account.
• E-commerce Strategy Development:Analyze e-commerce trends, customer behaviors and competitive landscape to identify opportunities for growth. Monitor and evaluate the performance of e-commerce initiatives through analytics tools and customer feedback to measure success and optimize future strategies.
• Negotiation & Renewal: Lead contract negotiations and renewals, ensuring mutually beneficial and sustainable agreements.
• Performance Monitoring: Track account health metrics and performance, ensuring customer satisfaction and loyalty.
• Opportunity and Threat Analysis: Analyze customer business opportunities and threats and design plans to capitalize on them to drive growth and mitigate risk. Identifies opportunities for field sales force to secure sales within each Key Account.
• Sales forecasting: Create precise sales predictions for key accounts by examining historical data, industry trends, and customer insights to guide business strategies and optimize resource distribution.
• Cross-Functional Collaboration: Work closely with sales, marketing, and supply team to align products/services with client needs.
• Market Insights: Analyze market trends and client needs to identify new business opportunities.
• Reporting & Analysis: Prepare regular reports on account progress, forecasting, and sales performance.

Qualifications / Requirements Experience Required

• Education: MBA preferred
• Years of Experience: Minimum 5 years of Key Account Management experience in Medical Devices, Pharmaceuticals or Consumer Goods. Experience in a multicultural environment and strong track record of achievements.
• Strong negotiation skills and a customer-oriented mindset.
• Experience with data analysis and the ability to derive actionable insights.
• Excellent communication and interpersonal skills.
• Language: Very good command of English. Native (or strong) command of Arabic is an asset.
• Location: Riyadh, Kingdom of Saudi Arabia

Required Skills Preferred Skills: Brand Positioning Strategy, Communication, Competitive Landscape Analysis, Compliance Management, Customer Centricity, Customer Experience Management, Incentive Policy, Procedures, and Quotas, Industry Analysis, Market Opportunity Assessment, Problem Solving, Profit and Loss (P&L) Management, Project Management, Sales Prospecting, Strategic Sales Planning, Strategic Thinking, Sustainable Procurement, Vendor Selection