Key Account Development Manager – Leisure and Commercial Segments

Role overview

Key responsibilities

• Develop short-, medium-, and long-term strategies for key commercial segments in line with airline growth objectives.
• Design and implement products, propositions, commercial frameworks, and partnership models that support sustainable revenue growth.
• Lead and develop a high-performing team and foster innovation, collaboration, accountability, and continuous improvement.
• Identify market trends, customer needs, and distribution opportunities and convert insights into commercially viable solutions.
• Build relationships with global partners, specialist travel agents, travel management companies, industry bodies, and other stakeholders.
• Develop new market opportunities, business models, revenue streams, and future-focused responses to changing market conditions.
• Coordinate delivery across Commercial, Revenue Optimisation, Skywards, Digital, Product, Marketing, and regional teams.
• Lead change initiatives, establish performance measures and governance, and represent Emirates at industry and partner events.
• Recommend incentive schemes that stimulate incremental premium-class revenue while controlling costs.

Qualifications and experience

• Degree or Honours qualification (12+3 or equivalent).
• At least 8 years of experience in Commercial, Sales, or related business functions.
• Airline sales or distribution experience, including knowledge of Internet and Direct Sales, key accounts, marketing, and process development.
• Knowledge of commercial disciplines such as economics, transportation, sales, marketing, or business management.
• Strong leadership and team-management skills, preferably in a multicultural environment.
• Effective communication, negotiation, and influencing skills.
• Cross-functional project-management and systems-implementation experience is an asset.
• Logical problem-solving ability and adaptability to a changing IT environment, including translating business requirements into project charters.

Salary and benefits

• The posting mentions an attractive tax-free salary but does not specify a compensation amount or pay cadence.
• Travel benefits include discounts on flights and hotel stays.

Location

• The posting invites candidates to join the team in Dubai.