Junior IT System Administrator
Skills
About This Role
Key Responsibilities
- Assist in the installation, configuration, and maintenance of servers, operating systems, and software applications.
- Monitor system performance and troubleshoot issues to ensure optimal operation.
- Perform routine maintenance tasks such as backups, updates, and patches under supervision.
- Manage user accounts, permissions, and access rights under guidance.
- Deploy configuration and maintenance of network infrastructure including telephone IPPBX systems and Aruba wireless access points.
- Troubleshoot network connectivity issues and assist in resolving them.
- Monitor network performance and assist in optimizing network configurations.
- Provide technical support to end-users, troubleshoot hardware and software issues, and resolve technical problems under supervision.
- Respond to user inquiries and provide training and guidance as needed.
- Attend the daily basis calls and escalate when necessary.
- Maintain accurate documentation of IT systems, configurations, procedures, and troubleshooting steps.
- Manage and handle entire procurement process.
- Assist in generating reports on system performance, security incidents, and maintenance activities.
- Assist in implementing security measures and access controls to protect IT systems and data.
- Ensure compliance with security policies, regulations, and industry standards.
- Participate in security awareness training and promote a culture of security within the organization.
Qualifications
- and Skills
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent Diploma with work experience.
- Some experience in a technical support or IT administration role is preferred.
- Basic knowledge of computer systems, networks, and operating systems.
- Familiarity with Microsoft Windows and/or Linux operating systems.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Strong problem-solving and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Ability to learn quickly and adapt to new technologies and environments.
- Preferred certifications like CCNA,MCSE ,ITIL are a plus.
Working Conditions
- The role demands flexible working shifts.
- The role demands flexible support for branch offices and Sister companies.
- This role typically operates in an office environment.
- May require occasional evening or weekend work to perform system maintenance or resolve critical issues.
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