Junior IT Assistant (Microsoft 365) - Filipino

Overview

Junior IT Assistant

IT Service Management (ITSM)

Key Responsibilities

• Provide
• first-level and second-level IT support
• to end users (onsite and remote)
• Administer and support
• Microsoft 365 services
• , including:
• User account creation and management
• Licensing and permissions
• Exchange Online, OneDrive, and Teams support
• Handle and resolve
• service requests and incidents
• using

ManageEngine ServiceDesk Plus

• Perform
• troubleshooting
• for hardware, software, and network-related issues
• Support
• device setup, onboarding, and offboarding
• processes
• Assist in
• endpoint management
• using Microsoft Intune (if applicable)
• Maintain accurate
• documentation
• of issues, resolutions, and configurations
• Ensure compliance with
• IT policies, security standards, and procedures
• Escalate complex issues to senior IT team members when required
• Monitor IT systems and report any outages or performance issues
• Work closely with internal teams to ensure high levels of
• user satisfaction

Requirements

• Minimum
• 3+ years of experience
• in IT support or Microsoft 365 environment
• Hands-on experience with
• Microsoft 365 administration
• Experience using

ManageEngine ServiceDesk Plus

• Strong knowledge of:
• Windows operating systems
• Microsoft Office applications
• Basic networking concepts
• Excellent
• troubleshooting and problem-solving skills
• Experience working in an
• ITSM-based environment
• Strong communication and interpersonal skills
• Tagalog Speaker and must be based in UAE

Mandatory Certifications

• **MS-102: Microsoft 365 Administrator**
• **ITIL 4 Foundation Certification**
• Good to Have
• **MD-102: Endpoint Administrator**
• **SC-300: Identity & Access Administrator**
• **AZ-900: Azure Fundamentals**

Key Competencies

• Customer-focused mindset
• Ability to work under pressure and manage multiple tasks
• Strong attention to detail
• Team player with a proactive attitude
• Time management and organizational skills

What We Offer

• Competitive salary package
• Opportunity to work in a professional IT environment
• Exposure to enterprise-level IT systems and tools
• Career growth and development opportunities