IT Support Specialist (Remote)

About This Role

• Role: IT Support Specialist
• Location: Remote
• Employment Type: Full-time

Compensation: Competitive salary commensurate with experience, qualifications, and location. Indicative range: $55,000 – $85,000 (USD equivalent), plus benefits.

Role Overview

We are hiring an IT Support Specialist to handle second-line technical support and own systems administration tasks. The role combines hands-on troubleshooting with the discipline to maintain the systems the company runs on.

Key Responsibilities

- Resolve escalated tickets that the help desk couldn't close

- Administer SaaS platforms (Google Workspace, Microsoft 365, Slack, Okta)

- Manage device fleet, including provisioning, MDM, and lifecycle

- Implement and maintain identity, access, and basic security controls

- Document procedures and improve IT runbooks

- Partner with security and engineering on systems improvements

Required Skills and Qualifications

- 2+ years in IT support, sysadmin, or similar role

- Strong knowledge of Windows, macOS, and major SaaS platforms

- Experience with MDM tools (Jamf, Kandji, Intune)

- Familiarity with identity providers (Okta, Azure AD)

- Working knowledge of networking, DNS, and basic security principles

- Comfortable scripting in PowerShell, Bash, or Python

What You'll Bring

- Patience, empathy, and a genuine interest in helping people solve problems

- Clear written communication and a calm tone under pressure

- Strong attention to detail and follow-through on every interaction

- Comfort working asynchronously across time zones

What We Offer

- Fully remote, flexible work hours

- Performance-based bonus structure

- Annual learning & development stipend

- Health and wellness benefits (varies by location)

- Opportunity to work on high-scale, real-world impact projects

Equal Opportunity Statement

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, age, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.