IT SUPPORT LEVEL 2
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
We’re Hiring: IT Support Engineer – Level 2 We are looking for a proactive and experienced IT Support Engineer (L2) who can independently handle technical issues and support business operations efficiently.
Key Skills for This Role
Full Job Posting
Overview
We’re Hiring: IT Support Engineer – Level 2
We are looking for a **proactive and experienced IT Support Engineer (L2)** who can independently handle technical issues and support business operations efficiently.
Key Responsibilities
- Handle **Level 2 technical support** and resolve escalated IT issues
- Troubleshoot **hardware, software, network, and system problems**
- Manage **Active Directory, Office 365, user access & permissions**
- Support **POS systems, printers, routers, and CCTV (if applicable)**
- Ensure **minimum downtime** and smooth daily operations
- Coordinate with vendors and Level 1 support team
Requirements
- **2–5 years experience** in IT Support / System Administration
- Strong knowledge of **Windows, Networking, Office 365**
- Hands-on experience with **troubleshooting & issue resolution**
- Ability to work **independently and under pressure**
- Good communication & problem-solving skills
Added Advantage
- Experience in **retail / F&B / multi-outlet operations**
- IT certifications (CompTIA / Microsoft / Cisco)
Job Type: Permanent
Pay: AED2,000.00 - AED2,500.00 per month
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Missan IT Solutions
Cafe Incharge/Supervisor
Dubai, UAE
Summary: Be part of an extraordinary lifestyle that embodies the transcendent meeting of diverse cultures, minds, and communities with us in Roast Specialty Coffee by Missan Group. The Manager will be responsible for the
Waitress/Barista - Own Visa
Dubai, UAE
· Greets guests and presents them with the menu. · Inform guests about the special items for the day and menu changes if any. · Suggest food and beverages to the guest/customers and try to upsell the sales. · Taking food
Outlet Manager
Dubai, UAE
We are hiring: Outlet Manager (Coffee Shop) We are looking for a passionate and result-driven Outlet Manager to take full responsibility of our coffee shop operations. Key Responsibilities: Full in-charge of daily coffe
Cafe Incharge/Supervisor
Dubai, UAE
Summary: Be part of an extraordinary lifestyle that embodies the transcendent meeting of diverse cultures, minds, and communities with us in Roast Specialty Coffee by Missan Group. The Manager will be responsible for the
Sales Executive - IT
Dubai, UAE
Missan IT Solutions is one of the leading IT company Serving World Class Information Technology and Services to different business verticals across the Middle East Region(UAE). A Sales Associate is responsible for helpin