IT Support Engineer

About This Role

Noorka Logistics is seeking a skilled and proactive IT Support Engineer to join our technical team in Dubai. This role is ideal for a technology-driven professional who can ensure smooth IT operations, provide reliable technical support, and maintain secure systems within a fast-paced logistics and supply chain environment.

Key Responsibilities:

• Provide technical support for hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, and IT equipment.
• Monitor system performance and troubleshoot technical problems efficiently.
• Manage user accounts, email configurations, and system access permissions.
• Maintain network infrastructure including routers, switches, and firewalls.
• Perform regular system updates, backups, and security checks.
• Support ERP and logistics management systems used by operations teams.
• Maintain documentation of IT systems, configurations, and troubleshooting processes.
• Coordinate with external vendors for advanced technical support when required.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2–4 years of experience in IT support or system administration.
• Strong knowledge of Windows operating systems and networking fundamentals.
• Experience with firewalls, antivirus software, and data backup systems.
• Familiarity with logistics or supply chain software is an advantage.
• Good troubleshooting and analytical skills.
• Strong communication and interpersonal abilities.

Skills & Competencies:

• Strong problem-solving and technical troubleshooting skills
• Ability to manage multiple support requests and prioritize tasks
• Attention to detail and system accuracy
• High level of responsibility and data confidentiality
• Ability to work independently and as part of a team

At Noorka Logistics, reliable IT infrastructure is essential for ensuring efficient operations and seamless service delivery. This IT Support Engineer position in Dubai offers an excellent opportunity to grow your technical expertise while contributing to a professional and dynamic logistics organization.