IT Support Administrator

About This Role

May 6, 2026 Full Time

Job Description

Job Purpose:

The IT Support Administrator is primarily responsible for providing Level‑2 user support and day‑to‑day IT operational support across the organization. In addition to end‑user support, the role includes assisting with basic IT infrastructure services such as endpoint management, centralized printing, audio‑video systems, conferencing solutions, telephony, and entry‑level network administration under the guidance of senior IT staff.

Key Responsibilities:

Major Responsibilities

End‑User & IT Support (Primary Responsibility)

• Respond to technical support requests through calls, emails, and IT service desk tickets.
• Diagnose and resolve Level‑2 hardware, software, operating system, and basic network issues.
• Install, configure, and support desktops, laptops, printers, scanners, and standard business applications.
• Perform OS installation, system re‑imaging, endpoint hardening, and user device setup.
• Support user profile migration and data recovery during system replacement or user onboarding.

Identity, Email & Microsoft 365 Administration

• Create, modify, and manage user accounts, security groups, and permissions in Active Directory/Microsoft Entra.
• Assist with Group Policy (GPO) application and troubleshooting.
• Support basic administration of DNS and DHCP services.
• Manage user mailboxes, distribution groups, and email access as per approved requests.
• Provide administrative support for:
  • Microsoft Teams
  • SharePoint Online
  • OneDrive for Business
• Support user onboarding and offboarding activities across Microsoft 365.
• Assist with Intune / ITCM for endpoint enrollment, compliance policies, patching, and configuration.

Endpoint, Patch & Device Management

• Assist with ITCM / endpoint management platforms for device monitoring, patch deployment, and policy enforcement.
• Perform operating system and third‑party application patching on endpoints.
• Ensure endpoint security, antivirus, and compliance standards are maintained.
• Support centralized endpoint reporting and basic remediation tasks.

Centralized Systems & Campus IT Support

• Support centralized printer management, including print queues, access control, and troubleshooting.
• Assist with queue management systems (where applicable) and end‑user issue resolution.
• Support Audio‑Visual (AV) systems, including classroom and meeting room setups.
• Assist in audio/video programming, conferencing systems, and meeting support.
• Provide operational support for video conferencing platforms and room scheduling systems.

Network & Telephony Support (Basic Level)

• Perform basic configuration and troubleshooting of standalone switches under guidance.

• Support LAN and Wi‑Fi connectivity issues at Level‑2.

• Assist with telephonic systems, extensions, and basic call‑related troubleshooting.

• Response and Resolution Time

• Setup and Installation Efficiency

• System and Network Maintenance

• User Satisfaction and Compliance

• Response and Resolution Time

• Setup and Installation Efficiency

• System and Network Maintenance

• User Satisfaction and Compliance

• Coordinate with vendors or senior IT staff for advanced network or telephony issues. Security, Access & Monitoring

  • Assist in maintaining access control systems as per authorized requests.

  • Support campus AV (audio‑visual) and classroom systems monitoring.

  • Follow IT security policies, standards, and operational guidelines.Asset, Documentation & Reporting

  • Maintain accurate inventory of IT hardware and software assets.

  • Document incidents, solutions, and standard procedures in the IT service desk portal.

  • Maintain knowledge base articles for recurring issues.

  • Prepare basic operational reports as requested by the supervisor.Performance Criteria : ==========================

• Response and Resolution Time

• Setup and Installation Efficiency

• System and Network Maintenance

• User Satisfaction and Compliance

Preferred Qualifications:

Education:

Bachelor in CS/IT/Technical

Experience

3 to 5 years’ experience in a technical support role.

Competencies:

• Excellent organizational abilities and customer service skills.
• Ability to operate effectively and professionally under pressure.
• Good Knowledge in Microsoft and common applications.
• Ability to collaborate and improve the quality of IT processes, services and products.
• Successfully perform job duties in accordance with defined procedures and with limited supervision.
• Flexible in work shifts and on demand needs.

Information

• Date Posted May 6, 2026
• Location IT
• Category IT & Networking
• Expiration date June 5, 2026

Employer Information

hradminnew

Categories:

Accounting, Customer Service, Engineering, IT & Networking, Project Manager, Sales & Marketing, Writing

Email:

hradminnew@ud.ac.ae