IT Support Administrator

Job Purpose

Key Responsibilities

End‑User & IT Support (Primary Responsibility)

• Respond to technical support requests through calls, emails, and IT service desk tickets.
• Diagnose and resolve Level‑2 hardware, software, operating system, and basic network issues.
• Install, configure, and support desktops, laptops, printers, scanners, and standard business applications.
• Perform OS installation, system re‑imaging, endpoint hardening, and user device setup.
• Support user profile migration and data recovery during system replacement or user onboarding.

Identity, Email & Microsoft 365 Administration

• Create, modify, and manage user accounts, security groups, and permissions in Active Directory/Microsoft Entra.
• Assist with Group Policy (GPO) application and troubleshooting.
• Support basic administration of DNS and DHCP services.
• Manage user mailboxes, distribution groups, and email access as per approved requests.
• Provide administrative support for:
• + Microsoft Teams
• + SharePoint Online
• + OneDrive for Business
• Support user onboarding and offboarding activities across Microsoft 365.
• Assist with Intune / ITCM for endpoint enrollment, compliance policies, patching, and configuration.

Endpoint, Patch & Device Management

• Assist with ITCM / endpoint management platforms for device monitoring, patch deployment, and policy enforcement.
• Perform operating system and third‑party application patching on endpoints.
• Ensure endpoint security, antivirus, and compliance standards are maintained.
• Support centralized endpoint reporting and basic remediation tasks.

Centralized Systems & Campus It Support

• Support centralized printer management, including print queues, access control, and troubleshooting.
• Assist with queue management systems (where applicable) and end‑user issue resolution.
• Support Audio‑Visual (AV) systems, including classroom and meeting room setups.
• Assist in audio/video programming, conferencing systems, and meeting support.
• Provide operational support for video conferencing platforms and room scheduling systems.

Network & Telephony Support (Basic Level)

• Perform basic configuration and troubleshooting of standalone switches under guidance.
• Support LAN and Wi‑Fi connectivity issues at Level‑2.
• Assist with telephonic systems, extensions, and basic call‑related troubleshooting.
• Response and Resolution Time
• Setup and Installation Efficiency
• System and Network Maintenance
• User Satisfaction and Compliance
• Response and Resolution Time
• Setup and Installation Efficiency
• System and Network Maintenance
• User Satisfaction and Compliance
• Coordinate with vendors or senior IT staff for advanced network or telephony issues.

Security, Access & Monitoring

• + Assist in maintaining access control systems as per authorized requests.
• + Support campus AV (audio‑visual) and classroom systems monitoring.
• + Follow IT security policies, standards, and operational guidelines.**Asset, Documentation & Reporting**
• + Maintain accurate inventory of IT hardware and software assets.
• + Document incidents, solutions, and standard procedures in the IT service desk portal.
• + Maintain knowledge base articles for recurring issues.
• + Prepare basic operational reports as requested by the supervisor.**Performance Criteria :**
• ==========================
• Response and Resolution Time
• Setup and Installation Efficiency
• System and Network Maintenance
• User Satisfaction and Compliance

Preferred Qualifications

Education

Experience

Competencies

• Excellent organizational abilities and customer service skills.
• Ability to operate effectively and professionally under pressure.
• Good Knowledge in Microsoft and common applications.
• Ability to collaborate and improve the quality of IT processes, services and products.
• Successfully perform job duties in accordance with defined procedures and with limited supervision.
• Flexible in work shifts and on demand needs.

Information

• ---------------
• Date Posted

May 6, 2026

• Location

It

• Category

It & Networking

• Expiration date

Employer Information

Categories

Email