IT Support Engineer
Role Overview
The IT Support Engineer provides technical support and maintains computer systems to support day-to-day IT operations.
The posting identifies Dubai as the role location.
Key Skills for This Role
Full Job Posting
Role overview
The IT Support Engineer provides technical support and maintains computer systems to support day-to-day IT operations.
The posting identifies Dubai as the role location.
Key responsibilities
- Support employees and customers with hardware, software, and network issues.
- Install, configure, and maintain computers, printers, and other IT equipment.
- Diagnose operating system, application, and connectivity problems.
- Respond to requests by phone, email, remote assistance, or in-person visits.
- Set up accounts, permissions, and access rights.
- Maintain Windows operating systems and business applications.
- Monitor network connectivity and troubleshoot LAN, Wi-Fi, and internet issues.
- Perform updates, software upgrades, and security patches.
- Maintain IT asset records, inventories, and technical documentation.
- Support backups and basic data recovery.
- Identify recurring problems, recommend solutions, and escalate complex issues.
- Assist with servers, network devices, and infrastructure; follow security policies and provide user guidance.
Requirements and qualifications
- A bachelor's degree or diploma in a related IT field is preferred.
- Previous IT support or similar experience is an advantage.
- Good knowledge of computer hardware, software installation, and troubleshooting.
- Familiarity with Windows and Microsoft Office; basic networking knowledge covering TCP/IP, LAN, Wi-Fi, and DNS.
- Knowledge of printers, scanners, routers, switches, account management, and access control.
- Basic understanding of antivirus software, firewalls, and IT security practices.
- Strong problem-solving, communication, customer service, and time management skills; ability to explain technical issues to non-technical users and handle multiple requests.
- Experience with Microsoft 365, Windows Server, Active Directory, remote desktop tools, or ticketing systems is preferred.
- CompTIA A+, Network+, or Microsoft certifications are advantageous.
Preferred technical skills
- Preferred tools and experience include Microsoft 365, Windows Server, Active Directory, remote desktop support tools, and IT ticketing systems.
- Familiarity with backup, cybersecurity, and system maintenance procedures is preferred.
- CompTIA A+, Network+, and Microsoft certifications are listed as advantageous.
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