Customer Care Executive
Role Overview
Handle customer inquiries and provide helpful solutions to build trust and maintain client relationships in a technology and IT services company.
Key Skills for This Role
Full Job Posting
Role overview
Handle customer inquiries and provide helpful solutions to build trust and maintain client relationships in a technology and IT services company.
Responsibilities
- Handle inquiries through phone, email, chat, and other channels; provide accurate product and service information.
- Resolve complaints, recommend solutions, and assist with basic technical or service-related inquiries.
- Record interactions, feedback, complaints, and resolutions; maintain accurate customer records.
- Follow up to ensure concerns are addressed and coordinate with technical support or other departments on complex issues.
- Explain procedures, product features, and policies; escalate unresolved complaints appropriately.
- Identify recurring concerns, share feedback, and support customer satisfaction and service quality.
- Protect customer information, follow company policies, and assist with related administrative duties.
Requirements and qualifications
- A bachelor's degree or relevant qualification is preferred; prior customer service experience is an advantage.
- Excellent verbal and written English communication skills; Arabic or other languages are an advantage.
- Good telephone etiquette, professional email communication, basic computer skills, and familiarity with Microsoft Office.
- Ability to learn CRM software and support systems.
- Strong problem-solving, interpersonal, organizational, and detail-oriented skills; patience with complaints.
- Able to prioritize multiple inquiries, work as part of a team, and adapt to changing needs.
- IT or technology-company customer support experience and basic understanding of software, IT services, or technical support are preferred.
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