IT Service Delivery Head
About This Role
We are seeking an experienced and dynamic IT Service Delivery Head to lead our IT service management team and ensure seamless delivery of IT services across the organization. The ideal candidate will have strong leadership skills, deep technical knowledge, and proven experience in managing IT operations, service delivery, and client satisfaction.
Key Responsibilities:
- Oversee the end-to-end IT service delivery function, ensuring high-quality services aligned with business objectives.
- Manage IT service desk, infrastructure, application support, and other IT operations.
- Define and implement IT service management processes (ITIL framework preferred) to improve efficiency, reliability, and service quality.
- Monitor performance metrics, SLAs, and KPIs to ensure timely and effective resolution of IT issues.
- Collaborate with business stakeholders to understand requirements and deliver IT solutions that support organizational goals.
- Lead, mentor, and develop a high-performing IT service delivery team.
- Manage budgets, resource planning, and vendor relationships for IT services and support.
- Drive continuous improvement initiatives to enhance IT service quality and operational efficiency.
- Ensure compliance with security policies, regulatory requirements, and best practices in IT service delivery.
Similar Jobs
Field Sales Executive – IT Services
SM Gadgets · Dubai
**About us:** Supportmena Technologies LLC is a fast\-growing, SIRA\-approved technology company delivering smart IT and security solutions across the UAE. We specialize in CCTV systems, access control, structured cablin
2 days ago
Generate Resume ↗IT Service Desk Analyst I (Local National)
Enerflex Ltd. · Abu Dhabi
**Summary** Provide first and second line support to all system users. Ensure that the operations of the IT Service Desk support Enerflex business strategy and priorities at their location or other assigned locations, by
2 days ago
Generate Resume ↗IT Services Sales Specialist
RemoteWorksIT · Dubai
Identify SMEs for IT support, generate leads, pitch services, manage sales cycle, build client relationships, and meet revenue targets.
5 days ago
Generate Resume ↗Senior Sales Manager - IT Staffing or IT Services
Caliberly® - Recruitment Agency · Dubai
**Job Title** \- Senior Sales Manager ( IT Staffing Services ) **Role** \- Permanent **Location** \- Dubai, United Arab Emirates **Requirements:** * Proven experience in a of Sales hunter role in UAE, preferably with a S
5 days ago
Generate Resume ↗USA | IT Consulting / IT Services : Business Development Manager x5
Spectrum Consulting · Dubai
Seeking a Business Development Manager with expertise in IT Services, client acquisition, and project delivery in onsite/offshore environments.
1 weeks ago
Generate Resume ↗IT Service Engineer (Field Support)
MARS DIGITAL SYSTEMS L.L.C · Abu Dhabi
* **Job Summary:** We are hiring experienced IT Service Engineers for on\-site support in Abu Dhabi. The role involves handling field service calls, device deployment, and maintenance across schools and enterprise client
2 weeks ago
Generate Resume ↗Sales & Business Development Executive (Accounting / Tax / Audit Services – UAE Experience Mandatory
German FinTax Consultancy · Dubai
About the Company German FinTax Consultancy is a professional services firm based in Dubai providing accounting, audit, VAT, corporate tax, business setup, AML compliance, and financial advisory services to businesses ac
3 weeks ago
Generate Resume ↗IT Service Desk Agent (Part-time)
ARENGY · Dubai
ARENGY is a Digital and Cybersecurity Consulting Company operating in the Middle East from Dubai. Our customers are the most successful industry leaders executing projects around the globe. We are partnering with one of
3 weeks ago
Generate Resume ↗Middle East IT Service Senior Manager
Boston Consulting Group (BCG) · Dubai
**Locations** : Dubai \| Riyadh Who We Are The Middle East IT Service Manager is the face of Tech@BCG in a key market for BCG. Spanning Dubai, Riyadh, Doha, Abu Dhabi, and Kuwait, this role is not a back\-office function
3 weeks ago
Generate Resume ↗Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required