IT Service Desk Analyst I (Local National)

About This Role

Summary Provide first and second line support to all system users. Ensure that the operations of the IT Service Desk support Enerflex business strategy and priorities at their location or other assigned locations, by working with other IT management and staff.

Principle Responsibilities and Duties

• Provide Tier I and II support for desktops, network printing, and supported software
• Provide Tier I and II support for business tools such as SAP and other software as required
• Ensure operational stability and reliability of the site infrastructure that supports the productivity tools and business systems of Enerflex
• Responsible for the delivery of some onsite IT Infrastructure administrative services which may include, and not limited to: Security Services (access control and security infrastructure management), backups and Restoration
• Participate in IT project services initiatives that include solution design
• Provide onsite technical support as required
• Build/image IT equipment, manage assets, inventory of hardware and deploy to end users
• completing the windows 10 deployment
• Perform all new hire and terminations process
• Comply with all audit requirements/processes and answer audit questions
• Take phone calls/emails from customers and log tickets
• Provide presentations and follow up with users on technical issues including and not limited to cyber security
• Conduct IT Orientation session with all newcomers and as required when introducing new software/update
• Comply with all Enerflex HR, Quality, HSE, and all the Company policies, procedures, processes, work instructions and guidelines
• Perform all other duties as assigned by Supervisor / Manager

Qualifications

• Degree in Computer Sciences or equivalent
• ITIL certification or experience would be an asset
• Experience with Service Desk ticketing and phone system tools is required
• Knowledge of engineering tools, such as CAD is strongly recommended
• Working experience with BitLocker, SCCM, Skype-for-Business/MS Teams would be an asset
• Able to converse in English. Arabic is a plus
• Strong knowledge of IT Infrastructure (desktop hardware and software, network infrastructure, servers and communication systems)
• Broad understanding of technologies used in manufacturing and service business
• Proven ability to successfully collaborate with a group of systems and business professionals in a service-group capacity
• Takes initiative to identify opportunities / problems and ensure appropriate action is taken
• Able to work under pressure and with the team in developing improved work processes for the department

Physical Requirements Office base environment with site visits when required. Flexibility is required.

About Us: Transforming Energy for a Sustainable Future. Enerflex is a premier integrated global provider of energy infrastructure solutions, covering gas processing, compression, power generation, refrigeration, cryogenic, energy transition, and water solutions. We proudly employ more than 5,000 highly skilled employees across over 25 countries worldwide.

Enerflex places its core Values of Integrity, Commitment, Creativity, and Success into action across all aspects of the business. Our innovation, strong commitment to safety, and superior service to our customers positions us as the optimal partner to meet the needs of the dynamic energy industry.

We foster a culture of ensuring our employees have the tools to do their jobs right, but to also thrive in their roles. We pride ourselves in our competitive wages, extensive rewards programs, celebration of successes of individuals and teams, and are committed to ensuring Enerflex remains a safe and inclusive space for all.

Enerflex is an Equal Opportunity Employer Enerflex grants equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, genetic information, mental or physical disability, or any other characteristic protected by applicable federal, state, or local law. Equal employment opportunities are provided in recruitment, hiring, promotions, wages, benefits, and other terms, conditions, and privileges of employment.

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, tasks, duties, knowledge, skills, and abilities required.