indeed
IT Service Engineer (Field Support)
MARS DIGITAL SYSTEMS L.L.C
Abu Dhabi, UAE
fulltime
Mid-Senior
AED 4,000/month
1 months ago
engineeringdesignproject managementmaintenancequality controltechnical
Free
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About the Role
We are hiring experienced IT Service Engineers for on-site support in Abu Dhabi. The role involves handling field service calls, device deployment, and maintenance across schools and enterprise clients.
Key Skills for This Role
engineeringdesignproject managementmaintenancequality controltechnical
Full Job Posting
Overview
- **Job Summary:**
- We are hiring experienced IT Service Engineers for on-site support in Abu Dhabi.
- The role involves handling field service calls, device deployment, and maintenance across schools and enterprise clients.
Key Responsibilities
- Handle **collection and delivery of IT devices** (laptops, tablets, etc.) from customer locations.
- Ensure proper **device handover using collection & custody forms**
- Perform **on-site and off-site troubleshooting and repair** when required
- Coordinate with internal teams for **repair status, spare parts, and updates**
- Manage **inventory and spare parts efficiently**, ensuring proper tracking and accountability
- Maintain accurate records of **devices collected, delivered, and under repair**
- Perform **device installation, configuration, and deployment**
- Ensure all service activities are properly **updated in the system (tickets/reports)**
- Follow company processes for **parts handling, returns, and replacements**
- Maintain professionalism while dealing with **school staff and customers**
- Ensure **timely closure of service requests** and high customer satisfaction
Requirements
- 1–3 years of IT support experience
- Strong knowledge of Windows OS and troubleshooting
- Good communication and customer handling skills
- Ability to work independently in field environments
- **Mandatory Requirement:**
Preferred Skills
- Experience with MDM tools.
- Experience in school IT support experience Hardware Repairing is mandatory
Job Type: Full-time
- Pay: AED4,000.00 - AED6,000.00 per month
- Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)
Experience
- Hardware Repair: 2 years (Required)
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