IT Operations Analyst– HPE Non-Stop Operations
Role Overview
Supports RBC's global HPE NonStop operations within a broader environment covering mainframe operations, networks, and distributed systems.
The operations organization provides service to global business clients and service partners and is strengthening its 24/7 support model through automation.
Key Skills for This Role
Full Job Posting
Opportunity
Supports RBC's global HPE NonStop operations within a broader environment covering mainframe operations, networks, and distributed systems.
The operations organization provides service to global business clients and service partners and is strengthening its 24/7 support model through automation.
What you'll do
- Provide 24/7/365 technical support for global HPE NonStop environments.
- Manage faults and incidents, escalate problems, manage changes, and monitor batch runs.
- Recommend process improvements and automate manual tasks, message suppression, and toil reduction.
Must-have qualifications
- Demonstrated written, oral, and presentation communication skills and ability to identify stakeholder communication needs.
- Strong understanding of technology and/or financial services; learns new tools and systems quickly and transfers knowledge to others.
- Can manage expectations with teams, management, and clients and deliver on commitments.
- Strong knowledge of HPE NonStop (Tandem), IBM iSeries/NSK, Unix/AIX/Linux, networks, distributed systems, and console-based technologies.
- Knowledge of ServiceNow, Moogsoft, ITIL Foundation, and mainframe tools including TSO/ISPF/VSAM/Endevor/File Aid, Xpediter, and SPUFI.
Nice-to-have qualifications
- Experience in a matrix environment such as a large publicly traded corporation.
- Ability to facilitate between and influence decision makers, think strategically, and work across functions and businesses.
What RBC offers
- Total Rewards program with bonuses, flexible benefits, compensation, commissions, and stock where applicable.
- Development support, flexible work/life balance options, training, and challenging work in a collaborative team.
Work details
- Work location listed as RBC Centre, 155 Wellington Street West, Toronto.
- Full-time, regular, salaried position with 37.5 work hours per week.
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