IT Operations Analyst– HPE Non-Stop Operations
Role Overview
Supports RBC’s global HPE NonStop Operations environment within an operations service covering HPE NonStop, mainframe, network, and distributed systems.
The role supports a 24/7/365 technical service model focused on client service, operational excellence, and automation.
Key Skills for This Role
Full Job Posting
Role overview
Supports RBC’s global HPE NonStop Operations environment within an operations service covering HPE NonStop, mainframe, network, and distributed systems.
The role supports a 24/7/365 technical service model focused on client service, operational excellence, and automation.
Responsibilities
- Provide technical support for global HPE NonStop environments and deliver client service.
- Manage faults and incidents, escalate problems, and perform change management.
- Run and monitor batch processes; recommend process improvements.
- Automate message suppression and manual tasks to reduce operational toil.
Must-have qualifications
- Demonstrated written, oral, and presentation communication skills, including assessing stakeholder and project communication needs.
- Strong understanding of technology and/or financial services; able to learn new tools quickly and transfer knowledge to others.
- Able to manage expectations with teams, management, and clients and deliver on commitments.
- Strong knowledge of HPE NonStop (Tandem)/IBM iSeries/NSK, Unix/AIX/Linux, networks, distributed systems, and console-based technologies.
- Knowledge of ServiceNow, Moogsoft, ITIL Foundation, and mainframe tools including TSO/ISPF, VSAM, Endevor, File Aid, Xpediter, and SPUFI.
Nice-to-have qualifications
- Experience in a matrix environment, such as a large publicly traded corporation.
- Ability to facilitate between and influence key decision-makers.
- Strategic thinking and interpersonal skills for cross-functional collaboration.
Benefits and development
- RBC describes a total rewards program with flexible benefits and compensation, plus development coaching and training.
- The posting highlights collaborative work, flexible work-life balance options, and opportunities for challenging work.
Work arrangement
- The posting lists the RBC Centre in Toronto as the work address.
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