IT Infrastructure Services 4 - Clinical Critical Messaging

Role overview

Responsibilities

• Research, implement, enhance, operate, and test Clinical Critical Messaging solutions and support approaches.
• Plan, prioritize, and coordinate work; contribute to solution innovation and post-deployment enhancements.
• Analyze client needs, advise and coach stakeholders, and collaborate across internal and external technology groups.
• Program and support messaging and third-party applications, including business application integration.
• Install, configure, and troubleshoot messaging infrastructure; maintain applications, server operating systems, hardware updates, and patches.

Required qualifications

• Bachelor’s degree in a related field and at least five years of systems administration or relevant experience.
• Advanced unified communications knowledge; application support and maintenance proficiency; experience managing database-driven systems.
• Knowledge of networking and wireless principles, Windows Server 2019 or newer, Red Hat Enterprise Linux 7.4 or newer, and Microsoft SQL Server 2019 or newer.
• Advanced clinical workflow analysis or process design experience; basic scripting and coding, including APIs for integration.
• Experience with ServiceNow; ITIL Foundation Certification; high proficiency with Microsoft Office Suite, SharePoint, and Microsoft Teams.
• Excellent customer support, analytical and critical-thinking ability, negotiation and conflict resolution, stakeholder relationship-building, and written and oral communication.
• Senior project experience including decision-making, coaching, and mentoring; ability to align business requirements with IT solutions and anticipate stakeholder needs.

Preferred qualifications

• Health services or public-sector experience is desirable.
• Fifteen or more years of systems administration experience, preferably in healthcare, is preferred.
• Expert-level unified communications knowledge and expertise in clinical workflow analysis or process design are preferred.

Work arrangement

• Eligible to work remotely within Alberta; the posting also lists a provincial negotiable location.
• The regular full-time schedule is days, with 7.75-hour shifts and Saturday and Sunday off.

Salary

• The posting lists a minimum salary of $38.73 and a maximum of $66.42 without stating a pay period.