IT Analyst II

Role overview

Key responsibilities

• Configure, monitor, maintain, and troubleshoot enterprise routers, switches, wireless networks, VPNs, DNS, firewalls, and security solutions.
• Resolve complex connectivity, routing, switching, performance, and security issues.
• Manage network access, configurations, monitoring, logs, alerts, patching, and firmware updates.
• Support vulnerability assessments, security audits, and remediation; maintain diagrams, documentation, procedures, and incident records.
• Collaborate with IT teams and vendors on implementations, escalations, and projects; lead initiatives and contribute to technology standards.
• Participate in rotational on-call support and assist with hardware inventory, shipping, RMAs, and decommissioning.

Required qualifications

• Bachelor's degree in Computer Science or Information Technology, or equivalent; the additional qualifications also specify a post-secondary diploma or degree in IT, Computer Science, or a related field.
• At least five years of relevant experience within the past seven years in a complex enterprise environment.
• Strong knowledge of TCP/IP, OSPF, EIGRP, BGP, switching, DMVPN, SD-WAN, VPNs, NAT, DNS, and firewalls.
• Experience with Cisco NX-OS, Catalyst 9K, Nexus 9K, ASR 1K, ISR 4K, NCS 2K, VXLAN, and DWDM.
• Understanding of data center networking, servers, storage, and virtualization; familiarity with TIA-568, ISO/IEC 11801, RFC 2544, OTDR testing, and network monitoring tools.
• Strong troubleshooting, analytical, communication, and documentation skills; able to manage competing priorities and work under pressure.
• Able to lift equipment up to 50 lbs.

Preferred qualifications

• Fortinet firewall and security technologies, Infoblox DDI and DNS security, RADIUS administration, and Forescout Network Access Control are preferred.
• Relevant certifications such as Fortinet, Cisco, CISSP, GIAC, CEH, CCSP, Check Point, or ITIL are preferred.

Work arrangement and schedule

• Primary location is CN Tower; location details are listed as per location.
• Regular full-time position with 1.00 FTE; day shifts, on call, 7.75 hours per shift, and 10 shifts per two-week cycle.
• Saturday and Sunday are listed as days off.

Salary information

• Minimum salary is listed as $42.12 and maximum salary as $56.86; the description does not specify a pay cadence.