IT Infrastructure Services 4

Role overview

Responsibilities

• Monitor traffic, alerts, and logs; investigate threats and security incidents; perform root-cause analysis and coordinate remediation.
• Administer firewalls, VPNs, IDS/IPS, NDR, network access control, and DNS services and security.
• Manage firewall policies and implement upgrades, patches, migrations, and configuration changes.
• Support vulnerability assessments, security audits, and remediation; troubleshoot complex network and security issues.
• Maintain diagrams, documentation, procedures, and incident records; collaborate on secure solutions, projects, upgrades, and continuity activities.
• Provide technical guidance, mentor colleagues, handle escalations, improve operations, contribute to standards, and participate in rotational on-call.

Required qualifications

• Post-secondary diploma or degree in Information Technology, Computer Science, or a related discipline.
• At least seven years of relevant experience within the past ten years in a large, complex enterprise IT environment.
• Expert-level enterprise firewall and network security knowledge; strong understanding of TCP/IP, routing, switching, SD-WAN, VPNs, NAT, and DNS.
• Demonstrated troubleshooting, analytical, and problem-solving skills; effective communication, organization, and collaboration.
• Ability to manage competing priorities and work effectively in a high-pressure environment.

Preferred qualifications

• Fortinet technologies, including FortiGate, FortiManager, and FortiAnalyzer; Citrix NetScaler; Infoblox DDI and DNS security; Forescout NAC; Cisco networking.
• Network segmentation, threat detection, and incident response experience; relevant Fortinet, Cisco, CISSP, GIAC, CEH, CCSP, Check Point, or ITIL certifications.

Position details

• Regular full-time employee class; 1.00 FTE.
• Primary location listed as CN Tower; day shifts with on-call duties.