IT Customer Support II

Role overview

Responsibilities

• Support computing devices, printers, peripherals, deskside applications, mobility devices, and other technology and applications.
• Investigate complex technical problems, including issues without established precedent.
• Escalate issues that cannot be resolved and participate in implementing solutions as assigned.
• Establish priorities, schedule work, assign resources, and promote quality improvement and a cooperative work environment.

Required qualifications

• Certificate in Computer Support or equivalent.
• Completion of a Computer Science program from a recognized institution or related job experience.
• Three to five years implementing, operating, repairing, and maintaining desktop equipment, applications, and peripherals; health care experience is preferred.
• Knowledge of PC software, Microsoft Suite products, and Windows 10/11; A+ Certification.
• Class 5 driver's license or non-GDL equivalent.
• Strong customer service, communication, problem-solving, conflict-resolution, time-management, and multitasking skills.
• Ability to work independently under limited supervision and communicate effectively in English, verbally and in writing.

Schedule and term

• Temporary full-time position, with a stated temporary end date of May 28, 2027.
• Day shifts with on-call requirements; 7.75 hours per shift and 10 shifts per two-week cycle.
• Saturday and Sunday are listed as days off.

Workplace

• Primary location is Cross Cancer Institute; location details are listed as per location.
• The role is predominantly onsite and may involve a changing work site.

Compensation

• Minimum salary is $34.01 and maximum salary is $41.53; the posting does not state a pay cadence.