IT Coordinator--UAE National

Role overview

Location

• The description identifies Dubai as the job location.

IT support and operations

• Provide first-line support for hardware, software, network, email, and access issues; install, configure, maintain, and troubleshoot IT equipment.
• Manage user accounts, permissions, and access rights; coordinate requests and incidents through a help-desk or ticketing system.
• Maintain records for IT assets, software licenses, warranties, and equipment assignments; coordinate with external IT vendors and service providers.
• Assist with network, server, cloud, backup, cybersecurity, and system-maintenance activities; monitor systems and escalate issues to senior IT staff.
• Support onboarding and offboarding, maintain IT documentation and inventories, and assist with IT projects, upgrades, deployments, and office technology installations.
• Help ensure IT equipment and services are available and functioning properly; follow IT security policies and assist with data protection procedures.

Requirements

• Provide first-line IT support to employees for hardware, software, network, email, and access-related issues.
• Install, configure, maintain, and troubleshoot computers, printers, mobile devices, and other IT equipment.
• Create and manage user accounts, permissions, and access rights.
• Coordinate requests and incidents through a help-desk or ticketing system.
• Maintain records of IT assets, software licenses, warranties, and equipment assignments.
• Coordinate with external IT vendors, service providers, and contractors as needed.
• Assist with network, server, cloud, backup, cybersecurity, and system-maintenance activities.
• Support employee onboarding and offboarding, including equipment and account setup.
• Monitor IT systems and escalate technical issues to senior IT staff when necessary.
• Prepare and maintain IT documentation, procedures, inventories, and reports.
• Assist with IT projects, system upgrades, software deployments, and office technology installations.
• Follow IT security policies and assist with data protection and cybersecurity procedures.