IT & Business Systems Administrator

About the Role

• **SaveFast** is seeking a versatile **IT & Business Systems Administrator** to take full ownership of our technology landscape.
• In this central role, you will manage our technology infrastructure, business applications, user support services, digital platforms, and data systems.
• Your mission is to ensure our team has seamless, reliable access to the tools they need while maintaining top-notch data integrity, cybersecurity, and operational efficiency across the organization.
• What You'll Do (Key Responsibilities)1.
• Business Systems Administration
• **Zoho CRM:** Handle user administration/permissions, process and workflow management, lead and customer database administration, data quality monitoring, and custom reporting/dashboards to support Sales and Marketing.
• **Zoho Books:** Manage user access, maintain customer and vendor master data, support CRM integrations, and assist the Finance team with reporting.
• **Other Business Apps:** Administer and support the Learning Management System (LMS), HR systems, document management systems, project management platforms, and digital form/workflow tools.

2. IT Infrastructure & User Support

• **End-User Support:** Lead employee onboarding/offboarding, laptop/workstation setup, software installations, maintenance, and day-to-day user troubleshooting.
• **Cloud & Productivity Suites:** Administer Google Workspace (emails, user accounts, licenses, shared mailboxes, distribution groups) alongside Microsoft 365 environments (OneDrive, SharePoint, Teams).
• **Device Management:** Oversee asset tracking, hardware inventory, warranty management, and equipment procurement support.
• **Network & Connectivity:** Maintain internet and Wi-Fi networks, printers, and communication systems, coordinating with external IT providers when needed.

3. Data, Cybersecurity & Automation

• **Data Governance & Reporting:** Monitor record accuracy, drive database cleanup activities, and build operational, CRM, and KPI dashboards.
• **Cybersecurity & Business Continuity:** Administer Multi-Factor Authentication (MFA), enforce password policies, manage endpoint protection, conduct user access reviews, monitor backups, and coordinate disaster recovery.
• **Digital Platforms & AI Automation:** Coordinate website updates, manage domains/hosting, monitor lead capture, build Power Automate and Zoho workflows, and develop/implement AI use cases and system integrations.

What We Are Looking For (Requirements)

• **Education:** Bachelor’s degree in Computer Science, Information Technology, or a related field.
• **Zoho Expertise:** 3–5 years of hands-on experience managing and administering the **Zoho Suite** (Zoho CRM, Zoho Books, Zoho One).
• **Cloud Admin Experience:** 3–5 years of administrative experience in **Google Workspace** and the **Microsoft 365 Suite**.
• **IT Infrastructure:** 2–3 years of experience managing physical and virtual assets, PCs, desktops, servers, and network connectivity devices in a professional environment.
• **Certifications:** Certification in Zoho Suite, Creator, CRM/Books, Microsoft, or any other relevant platform is required.

How to Apply