IT ASSISTANT

About This Role

IT ASSISTANT

KAYNUNA BEACH ESCAPE, YANBU

ABOUT KERTEN HOSPITALITY

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.

Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.

ABOUT THE PROPERTY

Set along the pristine shores of Yanbu, Kaynuna Beach Escape is a vibrant beachfront lifestyle destination designed for relaxation, entertainment, and community living.

Kaynuna Beach Escape is a bold, high-energy beachfront destination spanning 30,000 sqm, designed to deliver unforgettable seaside experiences. The venue features 150 sun loungers, 15 spacious private cabanas (50 sqm each for 7–8 guests), a vibrant 200-cover restaurant, a stylish ground-floor shisha lounge, and a lively rooftop bar and terrace connected across two entertainment levels. Enhanced by a private jetty for sea-taxi arrivals, landscaped outdoor spaces, a sports hub and playground, and a year-round calendar of events, Kaynuna offers a dynamic, lifestyle-driven environment where hospitality, entertainment, and coastal energy meet.

Location: Located north of Jeddah on Saudi Arabia’s Red Sea coast, Yanbu is known for its majestic beaches and enchanting offshore islands, with Al-Nawras Island considered one of the Kingdom’s coastal gems. The destination is served by Prince Abdul Mohsin Bin Abdulaziz International Airport (YNB), located approximately 25 km away, offering regular domestic flights connecting Yanbu with major cities including Riyadh, Jeddah, and Dammam, ensuring convenient access while retaining a tranquil seaside setting.

ABOUT THE ROLE

KEY RESPONSIBILITIES

• Assist in maintaining and supporting the hotel’s IT infrastructure, including computers, networks, servers, and software systems.
• Respond to IT-related requests and issues from staff, providing timely troubleshooting and technical support.
• Help monitor and maintain hotel network security, backup systems, and data integrity.
• Assist with installation, configuration, and updates of hardware, software, and peripheral devices.
• Support the IT team in managing POS systems, property management systems (PMS), and other hotel software applications.
• Maintain documentation of IT procedures, equipment, and troubleshooting steps.
• Assist in training hotel staff on IT systems, software usage, and security best practices.
• Collaborate with vendors and service providers to resolve technical issues as needed.
• Monitor inventory of IT equipment and recommend replacements or upgrades under supervision.
• Ensure adherence to the hotel’s IT policies and data protection standards.

EXPERIENCE & SKILLS

• Previous experience in IT support, helpdesk, or technical roles, preferably in the hospitality industry.
• Basic knowledge of computer networks, operating systems, and common software applications.
• Familiarity with hotel IT systems (PMS, POS) is an advantage.
• Strong problem-solving, organizational, and communication skills.
• Ability to work under supervision and assist in a team-oriented environment.
• Fluent in English; Arabic is an advantage.

JOINING OUR TEAM MEANS

• Competitive Compensation: A rewarding package tailored to your experience.
• Career Growth: Opportunities for advancement within our dynamic organisation.
• Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
• Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.

Apply CRAFT YOUR CAREER. - Kerten Hospitality