IT Analyst II

Role overview

Responsibilities

• Provide day-to-day laboratory client support and understand laboratory business processes.
• Translate customer needs into Epic Beaker solutions for laboratory informatics workflows.
• Troubleshoot, test, configure, and integrate order and result data across Beaker and related applications.
• Resolve complex technical problems, assess proposed solutions, and recommend approaches to vendors.
• Lead and deliver small and medium projects and participate in ongoing application development.

Required qualifications

• Bachelor’s degree in Computer Science or Information Technology, or equivalent.
• A post-secondary diploma in an IT-related discipline or equivalent is described as a minimum educational requirement; three years of related experience, preferably in a clinical area, is also mentioned.
• Good presentation and technical writing skills, excellent customer relations and support experience, and experience gaining cooperation from varied stakeholders.

Preferred qualifications

• Epic Beaker CP proficiency or certification is preferred; otherwise, completion is required before working in the system.
• Experience with Beaker and/or ancillary genetics and genomics systems with external data dependencies is preferred.
• Knowledge of business systems analysis, problem resolution, and translating business needs into documented computing solutions and application configuration is preferred.

Work arrangement

• Eligible to work remotely within Alberta.
• The schedule is days with on-call coverage; shifts are 7.75 hours, with Saturday and Sunday off.

Salary

• The posting lists a minimum salary of $42.12 and a maximum of $56.86 without stating a pay period.