Integrated Services Contract Manager

About This Role

Job Description:

• Manage and oversee integrated facilities management services including cleaning, housekeeping, waste management, pest control, and other soft services.
• Ensure all services are delivered in accordance with contractual obligations, company policies, and client expectations.
• Maintain strict compliance with healthcare operational standards, infection control protocols, and safety regulations.
• Lead, supervise, and coordinate operational teams to ensure efficient service delivery and workforce productivity.
• Monitor service performance through KPIs, audits, inspections, and client feedback.
• Develop and implement operational plans, schedules, and service improvement initiatives.
• Maintain strong client relationships and serve as the primary liaison between the company and the client organization.
• Ensure adequate staffing levels, training, and workforce management to meet operational requirements.
• Manage budgets, cost controls, and resource allocation related to service delivery.
• Prepare operational reports, performance reviews, and compliance documentation.
• Address operational challenges, complaints, or service disruptions promptly and effectively.
• Ensure adherence to company health, safety, environmental, and quality standards.

Qualifications:

• Bachelor’s Degree or Diploma in Facilities Management, Healthcare Operations, Business Administration, or a related field.
• Minimum 10 years of experience in facilities management, specifically in soft services operations.
• Minimum 5 years of experience managing services in healthcare facilities such as hospitals, clinics, or medical centers.
• Joint Commission International (JCI) awareness; Key Performance Indicator (KPI) management; incident management; Health & Safety (HSE) induction
• Strong communication and client relationship management abilities.
• Ability to manage multiple services and operational priorities in a high-demand environment.
• Proficiency in reporting, documentation, and performance monitoring systems.
• Knowledge of health and safety regulations applicable to healthcare and facilities management operations.

Work Location: In person