Integrated Services Contract Manager
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Key skills for this role
About the Role
Manage and oversee integrated facilities management services including cleaning, housekeeping, waste management, pest control, and other soft services. Ensure all services are delivered in accordance with contractual obligations, company policies, and client expectations.
Key Skills for This Role
Full Job Posting
Job Description
- Manage and oversee integrated facilities management services including cleaning, housekeeping, waste management, pest control, and other soft services.
- Ensure all services are delivered in accordance with contractual obligations, company policies, and client expectations.
- Maintain strict compliance with healthcare operational standards, infection control protocols, and safety regulations.
- Lead, supervise, and coordinate operational teams to ensure efficient service delivery and workforce productivity.
- Monitor service performance through KPIs, audits, inspections, and client feedback.
- Develop and implement operational plans, schedules, and service improvement initiatives.
- Maintain strong client relationships and serve as the primary liaison between the company and the client organization.
- Ensure adequate staffing levels, training, and workforce management to meet operational requirements.
- Manage budgets, cost controls, and resource allocation related to service delivery.
- Prepare operational reports, performance reviews, and compliance documentation.
- Address operational challenges, complaints, or service disruptions promptly and effectively.
- Ensure adherence to company health, safety, environmental, and quality standards.
Qualifications
- Bachelor’s Degree or Diploma in Facilities Management, Healthcare Operations, Business Administration, or a related field.
- Minimum **10 years of experience in facilities management**, specifically in **soft services operations**.
- Minimum **5 years of experience managing services in healthcare facilities** such as hospitals, clinics, or medical centers.
- Joint Commission International (JCI) awareness; Key Performance Indicator (KPI) management; incident management; Health & Safety (HSE) induction
- Strong communication and client relationship management abilities.
- Ability to manage multiple services and operational priorities in a high-demand environment.
- Proficiency in reporting, documentation, and performance monitoring systems.
- Knowledge of health and safety regulations applicable to healthcare and facilities management operations.
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