Insurance Manager

Role overview

Renewals and policy administration

• Support annual renewals for all insurance lines and collect underwriting information from country teams.
• Prepare and issue RFQs, follow up on renewal documentation, and review policy schedules and endorsements for administrative accuracy.
• Coordinate policy documents, certificates, debit notes, and endorsements, and maintain a centralized document repository.

Broker and claims coordination

• Correspond with brokers and insurers and follow up on quotations, policy issuance, endorsements, claims, and renewals.
• Coordinate Broker Record Letters and track broker deliverables and renewal timelines.
• Maintain claims registers, monitor open claims, track status, settlements, reserves, and closure dates, and collect supporting documents.
• Prepare claims status reports and management summaries.

Records, payments, and reporting

• Maintain policy registry data, including premiums, deductibles, insurers, and coverage; monitor expiry dates and issue renewal reminders.
• Track premium invoices, payments, settlements, and reconciliations with Finance teams and brokers.
• Prepare renewal and claims trackers, premium summaries, policy status reports, dashboards, presentations, and insurance KPIs.
• Maintain electronic and physical insurance records and support audit and governance requirements.

Stakeholder coordination

• Liaise with country teams across GCC, Egypt, and Jordan and coordinate with HR, Finance, Procurement, Legal, Operations, and external brokers.
• Gather information for renewals, claims, audits, and insurer submissions.

Qualifications and experience

• Bachelor’s degree in business administration, insurance, finance, commerce, or a related discipline.
• 2–5 years of administrative, insurance, finance, or coordination experience.
• Experience managing documentation, reports, databases, and stakeholder correspondence.
• Insurance diploma or certification is an advantage.
• Prior experience with brokers, insurers, corporate insurance departments, TPAs, or employee medical and group life insurance programs is preferred.

Key success measures