Information Technology Business Partner

Role Purpose

Organizational Context

• **Function:**

Digital Systems & Information Technology

• **Department:**

Digital Solutions & Technology

• **Section:**

Business Solutions

• **Reports to:**

Section Head – Technology Business Solutions

• **Scope:**

Key Responsibilities

Business Partnership & Strategic Alignment

• Act as the primary technology advisor to assigned Business Units.
• Build strong relationships with senior business stakeholders.
• Understand business strategies, objectives, and challenges.
• Translate business needs into clearly defined and prioritized technology initiatives.
• Ensure alignment of all initiatives with business strategy, IT strategy, and digital roadmaps.
• 2.

Technology Portfolio & Investment Governance

• Own the technology portfolio for assigned Business Units.
• Lead prioritization of initiatives based on business value, ROI, risk, and capacity.
• Develop and evaluate business cases and cost‑benefit analyses.
• Support technology budgeting, investment planning, and resource allocation.
• 3.

Delivery Oversight

• Oversee the end‑to‑end lifecycle of approved technology initiatives.
• Work closely with PMO, Project Managers, Business Analysts, and IT delivery teams.
• Ensure solutions are delivered on time, within scope and budget, and meet quality standards.
• Track KPIs, benefits realization, and adoption of digital solutions.
• *Note: This role is accountable for outcomes, not hands‑on development or technical delivery.*
• 4.

Stakeholder & Executive Management

• Facilitate decision‑making across business, IT, and governance forums.
• Manage competing priorities and expectations across multiple stakeholders.
• Communicate technology concepts clearly in business terms.
• Resolve conflicts and drive consensus on priorities and delivery plans.
• 5.

Risk, Governance & Compliance

• Ensure adherence to IT governance frameworks and bank policies.
• Partner with Risk, Compliance, and Information Security teams.
• Identify, assess, and mitigate technology‑related risks.
• Support audit, regulatory, and compliance requirements.
• 6.

People Leadership

• Lead and develop Business Analysts and related team members.
• Allocate work, provide coaching, and manage performance.
• Build team capability in business analysis and value‑driven solution design.
• Support learning, development, and career progression.

Internal

Experience

• **10–18 years**
• of experience in Banking / Financial Services.
• Proven experience in IT Business Partnering, technology portfolio management, or IT governance.
• Experience leading or managing Business Analysts, Project Managers, or cross‑functional IT teams.

& Certification

• Bachelor’s degree in Computer Science, IT, Engineering, or related discipline.
• Master’s degree (MBA / Technology Management) is an advantage.
• **PMP or PRINCE2 certification is mandatory.**

Core Competencies

• Strategic and analytical thinking
• Strong business and financial acumen
• Stakeholder management and influence
• Portfolio and investment decision‑making
• Change and complexity management
• Risk awareness and governance focus
• High ethical standards and confidentiality

Important Note